PBX Switchboard Operator-PBX Operations

The Switchboard Operator is responsible for: answering all incoming telephone calls, ringing proper extensions, and relaying emergency messages; answering emergency telephone calls (Fire, Code Blue, Stat) and announcing various alerts and warnings over the paging system; contacting medical, nursing, and other NCH personnel as necessary and directing them to locations where they are needed; reporting telephone problems, maintaining on-call schedules after hours, changing batteries and pagers as needed and performing other related duties as assigned.

Schedule: This is a part time role. 24 hours per week. This template is rotating day/evening with varied shift times (9:30a-6p, 11:30a-8p, 4p-12:30a). Every other weekend (4p-12:30a) and holiday rotation requirement.

Location:

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

Answers all incoming calls and attendant lines, locates physicians and other hospital personnel, rings proper extensions, and relays messages to physicians to ensure the provision of services.
• Maintains continuous knowledge of medical, nursing and other personnel on duty and type of service provided by each; ensures staff are directed to appropriate locations.
• Maintains log of telephone problems for telephone technician.
• Assists Chief Operator with maintaining pager database and/or paging equipment change outs and upgrades as necessary. Corrects pager problems as necessary.
• Operates audio paging/public address system in response to emergency and/or alarm situations.
• Conducts tests of the Code Blue and Trauma Teams daily using a pager; maintains log of responding individuals.
• Maintains PBX Incident Report Communications log book.
• Maintains daily log of on-call physicians, updates call schedules as needed. Assists with monthly build of schedule and pager directories.
• Maintains and updates web directory as needed.
• Assists with quarterly audits of SDC and HPM records.
• Informs hospital personnel of available telephone system features and provides assistance in telephone operations (conference calls, long-distance, etc.)
• Cross train to operate the nurse call system.
• Assists in training new staff in performing PBX Operator duties.
• Performs other duties as assigned.

KNOWLEDGE , SKILLS AND ABILITIES REQUIRED

• High School diploma or equivalent.
• Minimum of six months experience as PBX operator or minimum of 1 year with multi-line phones.
• Knowledge of medical terminology strongly preferred.
• Ability to multitask with large amounts of information at any given time; aptitude for detail.
• Requires computer skills and ability to maintain spreadsheets. Computer knowledge, i.e. Microsoft Word, Excel, Outlook is a plus.
• Ability to develop necessary speed and technique to perform job effectively and efficiently.
• Ability to maintain composure in stressful situations.
• Ability to maintain confidentiality.
• Ability to respond quickly to emergency situations.
• Requires analytical skills necessary to understand and use a computerized system and maintain simple logs and records.
• Exceptional interpersonal skills required in interactions with all levels NCH staff and the public.
• Excellent written and verbal communications skills in order to answer telephones, exchange information and communicate clearly and tactfully.
• Good hearing and recall necessary for ability to retain and repeat pertinent information.
• Ability to remain courteous and tactful when dealing with customers (parents, physicians, etc.).
• Ability to remain calm when receiving instructions or guidance.

MINIMUM PHYSICAL REQUIREMENTS:

• Sitting Constantly
• Talking on phone/in person Constantly
• Typing on a keyboard Constantly
• Standing/walking Occasionally

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOEM/F/Disability/Vet