Food Services - Assistant Manager

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• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Food Services Supervisors oversee food service operations at specific residential or retail dining locations. Assigned staff may include full-time, part-time, students, and temporary employees. The supervisor's primary responsibility is creating an environment for excellence in customer service through product and services oversight, effective personnel supervision, regulatory compliance, cost containment, business growth and trend awareness.

• Create an environment for excellence in customer service; monitor food preparation; ensure overall quality of product and services offered

• Hire, train, coach, supervise, and evaluate assigned employees; prepare schedules; communicate and enforce standards

• Uphold food quality control procedures; conduct regulatory compliance inspections; assure adherence to university and departmental policies, procedures, and guidelines; report, address, and correct discrepancies

• Address staff, customer, and vendor issues of concern; provide guidance and timely solutions; follow-up as necessary; escalate as required

• Execute environmental stewardship in all operational areas; evaluate, schedule, and oversee equipment and facility maintenance; recommend equipment purchases; participate in facility renovations and upgrade projects as directed

• Analyze budgetary items, containment costs, and business growth opportunities; prepare reports and make recommendations

• Maintain inventory; purchase product and supplies; negotiate prices; resolve quality and quantity issues

• Under management guidance and direction, research, develop, market, and implement new products, menus, recipes, and concepts

• Meet with special event and catering customers; manage, plan, and execute functions to customer satisfaction

• Follow Collective Bargaining Agreement provisions; participate in grievance procedures, hearings, and arbitrations as required

• Participate in departmental and University-wide initiatives and committees; complete special projects and reports as assigned

Education and Experience:

Minimum of a Bachelor's Degree plus three (3) years of relevant experience. Or, an equivalent combination of education and experience.

As a member of Auxiliary and Business Services within the Finance and Business unit, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State's historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other's differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: