Enrollment Process Officer I

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Responsible for managing the communications and admission process as it relates to Global First Year programs. Manages a caseload of applicants, tracks and supports progress throughout admissions pipeline (from application to enrollment), communicates with students about pending documents and admissions requirements. Manages a special population with Admissions Operations; supports and advises process improvements regarding said population.

• Responsible for managing a multi-term caseload of Global First Year undergraduate applicants: Freshman and Transfer. Supports incoming students by providing information pertaining to the admissions process and requirements (from application to enrollment). Adheres to Board of Governors Admissions regulations as well as Institution-specific requirements.
• Provides evaluation support with Global First Year applicants with foreign credentials. In addition, assists with all admission related matters such as CRM support and student case support management for domestic and international students within the admission and enrollment processes.
• Makes admissions decisions based on the review and evaluation of transcripts high school, postsecondary, test scores, and other enrollment related documentation. Updates student record, using Student Info System (PeopleSoft), accordingly.
• Assists with record maintenance, confirms validity of documents, and conducts research of student information for admissions purposes. Engages in detail review of student files to ensure consistency and accuracy of admissions decisions
• Initiates varied communication to students regarding their admissions file according to established deadlines such as term closure and individual dept closures.
• Collaborates with internal and external staff to support University and departmental goals. Supports AO leadership with the review and implementation of system and/or process-based projects.
• Serves as lead admissions evaluator for university-wide Global First Year programs and communications. Collaborates with Global First Year to develop best practices and guidelines related to that student population.
• Serves as primary contact for Global First Year admission operations training needs. Makes recommendations for process improvement and transparency. May be called to serve on committees as it relates to Global First Year.
• Serves as Global First Year liaison provides updates and support and communication throughout integrating and clearly communicating between both operations to ensure a seamless support and academic success model. This partnership is based on the clear understanding of CRM operations and caseload management on both Global First Year and EMS.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Bachelor's degree and two (2) years of related experience.

• Knowledge and/or experience with PeopleSoft.
• 2 years of Higher Education experience

Administrative

$35,705-$40,000

Begin time: 8:30 AM
End time: 5:00 PM

Criminal Background Check

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.