Maintenance Manager

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity

The Maintenance Manager will be responsible for ensuring that all maintenance operations are executed efficiently and effectively, under the Facilities Director's supervision and direction. Position will ensure that all community facilities are in excellent condition and meet the highest standards of safety and efficiency. This role requires strong leadership, meticulous attention to detail, ability to exercise independent judgement, and robust communication skills to manage the team and coordinate with other community leaders.

What You'll Do

• Conduct daily walkthroughs of the community to ensure that maintenance checklists are completed, and the community is in optimal condition for prospective residents.
• Maintain room turn inventory and oversee the rent-ready process to ensure timely and efficient preparation of rooms for new residents.
• Input, review, and take action on all TELS (The Estate Lifecycle System) reports and follow up items as needed.
• Manage and maintain the inventory of maintenance supplies for the community.
• Update and maintain the life safety binder, ensuring all necessary documentation is current.
• Review and address items in the Workday inbox.
• Review financials, supplies invoices, and checkbook to ensure accurate budget management.
• Select, manage, and monitor contractors and vendors to ensure service quality and compliance.
• Oversee weekly OnShift scheduling for maintenance staff.
• Ensure the Safety Data Sheets (SDS) book is current and maintained for the department.
• Coach, develop, and provide feedback to maintenance technicians to foster professional growth and enhance team performance.
• Manage interviewing and hiring activities for maintenance staff, ensuring alignment with community needs.
• Schedule, monitor, and execute preventative maintenance tasks as outlined in TELS.
• Participate in resident council meetings to gather feedback and address maintenance-related concerns.

What You'll Bring

POSITION REQUIREMENTS / QUALIFICATIONS:

• Must be at least 18 years of age.
• Must pass State and Company criminal background/drug screens.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent organizational and communication skills.
• Two years of related maintenance experience and some formal training in one or all of the following areas required: carpentry, plumbing, painting, HVAC, refurbishing, and cleaning.
• Knowledgeable in building codes and safety regulations.
• Possess a valid State Driver's License or Commercial Driver's License (CDL) as mandated by community and state regulations. Depending on the community vehicle used for resident transportation, a Commercial Driver's License (CDL) with a passenger endorsement may be required.
• Must be proficient in using a variety of hand and power tools.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Competitive PTO
• Life, Disability & other supplemental benefits
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we're looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

• Puts People First - You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
• Customer Focused - You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
• Results Oriented - You're forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Drives Operational Excellence - You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
• Embraces Change - You're a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what's next, you're always adjusting the target for continuous improvement.

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star's employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.