Protective Services Associate

Protective Services Associate - Protective Services

Under the general supervision of the Protective Services Business Office Coordinator, this position is responsible for performing a wide variety of access guidance and customer service for the department while being stationed in the hospital.

Schedule:

Full time, Benefits Eligible, 7:45am-6:15pm, 4 day work week includes weekends.

Location:

611 E Livingston Avenue (the FOB)
611 E. Livingston Avenue
Columbus, Ohio 43205

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

Answers phones and responds to callers needs as required.
1. Relays any special needs or escorts requested by visitors to Protective Services Officer, as needed.
2. Greets guests in a professional, welcoming, and friendly manner and directs them to requested locations.
3. Supports access control by confirming proper credentials for individuals entering and exiting access-controlled areas.
4. Verifies patient discharge paperwork when applicable.
5. Issues badges to guests after determining guests meet requirements.
6. Anticipates possible emergency or crisis situations; directs and performs efficiently, using sound judgment.
7. Provides general clerical support to the department as assigned.

Knowledge, skills and abilities required

1. High school graduate or equivalent.
2. Experience in assisting and presenting a friendly image to the public.
3. Requires attention to detail and excellent interpersonal skills to effectively greet and assist patients, guests, and staff to respond to their needs in a pleasant and friendly manner.
4. Ability to read and comprehend hospital/departmental policies and procedures, criminal statutes, and regulatory publications.
5. Requires ability to prioritize duties regarding patients', parents', and visitors' needs and maintain traffic flow in the lobby area.
6. Proficiency with Microsoft Office.

Minimum Physical Requirements

Sitting Constantly (66-100%)

Finger dexterity Constantly (67-100%)

Seeing Constantly (67-100%)

The above list of duties are intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet