Field Service Technician/Engineer - Printing Industry

Durst Image Technology
$65,000-$85,000/yr - Total compensation includes base salary, annual bonus opportunity, and overtime. Also: 401k with match, medical/dental/vision group benefits, life insurance and disability coverage.
United States, New York, Long Island
Jan 13, 2025
PLEASE NOTE: WE DO NOT REQUIRE ASSISTANCE FROM EXTERNAL RECRUITERS FOR THIS POSITION. Durst Image Technology US has been an industry leader in Digital Imaging for over 80 years. Established in 1936, Durst is a fast-growing company based in Rochester, NY that sells and services large format, label, and corrugated ink jet printers in North America. Our customers are commercial service providers and industrial enterprises, with products requiring a printed surface design. At Durst, you frequently hear "This is the best job I've ever had!" from HQ and field employees alike. We are a financially strong, growing company with products and technology that are on the cutting edge of the digital printing market. You get to form strong relationships with customers and delight them with outstanding service. You'll have the satisfaction of knowing you made a positive, lasting impact every day. And, you can rest assured that Durst has your back. You can ask literally anyone in the company for help with anything and they are more than happy to assist. Leaders are respected because they walk the walk. Durst prides itself on continued personal and professional development and treating employees like family. Job Summary: The purpose of the Field Service Engineer is to ensure timely and cost-effective installation, repair, removal/relocation, and technical support of Durst products while maintaining a high level of customer satisfaction to all Durst customers. This role is responsible for leading technical support for end users who are operating Durst TAU label printers in their industrial commercial printing business, ensuring that printers are up and running to meet customer production needs. Specific Responsibilities: Provide timely and effective installation, service and support of Durst TAU label products. Perform effective initial customer operator/maintenance training, as required. Maximize Durst equipment uptime through timely response and effective/efficient repair and maintenance to ensure high levels of customer satisfaction. Efficiently manage utilization of Durst assets (parts, tools, test equipment, autos) and resources (travel expenses, phone, etc.) to achieve targeted financial results. Communicate and interact with customers, sales and other service counterparts in a positive, courteous and professional manner and always present a professional image to Durst customers. Complete all job-related administrative aspects (call reports, part returns, time/expense reporting, etc.) on time and error free. Qualifications: Experience: 3 plus years field service experience in related field Previous industrial printing experience; inkjet printing (digital, label, flexo, etc.) or related industry strongly preferred Skills: Interpersonal: Great attitude and eagerness to learn Excellent communication and customer service skills Technical: Strong mechanical aptitude and good dexterity Familiarity with reading schematics and wiring diagrams Working knowledge of multimeters for electrical testing Working knowledge of AC and DC up to 3 phase Strong understanding of computer hardware and software Working knowledge of PLCs; programming & troubleshooting Additional requirements: High school diploma or equivalent Residing in the desired region within reasonable distance from a major airport Willingness to travel as needed, typically up to 75% of the time (or more during the initial training period) - mostly overnight travel via car and plane throughout USA & Canada Ability to meet the physical demands of the position: Must be able to stand and walk most of the workday, including frequent bending/stooping. Must be able to lift/carry and push/pull up to 50 pounds. Valid driver license and willingness to do pre-employment drug and criminal background checks