TELECOM TECH #00054838

Infrastructure

Basic Function and Responsibilities:

Install, inspect, maintain in building telecommunication, and network infrastructure facilities to include copper, fiber optics, network closets and hardware. Provides technical expertise on communications and networking equipment placement, configurations, operations, and maintenance. Team-oriented and known for their attention to detail, accuracy, and ability to take initiative.

Essential Functions:

• Terminate, test and repair network infrastructure, including cabling, equipment, and peripherals for switched and non-switched services (voice, data, and wireless) for all campus properties
• Process orders via ticketing system for installation, troubleshooting, repair, replacement of telecommunication and networking equipment. Research and resolve issues working closely with Network Engineering team
• Use desktop software, including internally developed software, Microsoft 365, ticketing system, email, and system interface software
• Perform mechanical and fusion splicing operations on campus fiber optic facilities
• Provide customer service to the campus community, working closely with students, staff, and faculty
• Relocation of IT equipment for University employees, including computers and other related technology

Supervision Received:

• Supervision is received by Telecom Infrastructure Engineer
• Performs tasks and duties under general supervision, using established procedures and innovation
• Chooses from limited alternatives to resolve problems
• Occasionally independent judgement is required to complete work assignments
• Reports unusual issues to supervisor

Supervision Exercised:

• Provides training and guidance on telecommunication and networking duties to student technician employees

• High School Diploma/GED
• 2 years of IT/telecommunications experience
• General knowledge of computer functions and operating software
• Strong technical, analytical, and problem-solving skills
• Exceptional communication and customer service skills

• Completion of a post-secondary education program in telecommunications, information technology, computer science, or related field
• Prior experience with telecom protocols, VoIP, SIP, SCCP
• Preferred experience with basic networking protocols DNS, DHCP, VPN, WAN/LAN TCP/IP
• Familiarity with installation network routers, switches, UPS's, PDU's, wireless access points
• Data Center implementation experience

The anticipated hiring range for this position has been established as $15.00-$26.34 hourly.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 6, GGS 7, GGS 8
University Title: TELECOM TECH SPECIALIST, EXPERT, PRINCIPLE
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 573-341-4241.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.