Collections Manager - CCA

The Collections Manager for our CCA (Caribbean Central America) Organization Oversees and manages all aspects of the credit organization including the activities associated with credit underwriting approvals, AR reconciliation and collection efforts, establishing new accounts, audit compliance, and credit operations.

Continually looks to enhance systems and processes to create higher levels of efficiency and customer service throughout the organization.

Selects, trains, and guides a staff in all aspects for the position.

"Let's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all."

Candidates also from Guatemala, EL Salvador, Honduras, Nicaragua, Costa Rica, Panama, Colombia are encouraged to apply.

• Manage collections in the recovery of potential losses.

• Work closely with Sales Management and Customers to negotiate appropriate financing.

• Ability to Prepare and present credit risk analysis for customers.

• Strategic Initiatives

• Work with department head and other managers to improve processes.

• Participate with IT development team to implement Credit and Collections Projects.

• Identify and facilitate transfer of processes to China and/or Philippines as appropriate.

• Makes recommendations to senior management regarding all credit related processes.

• Implements policies and procedures.

• Ability to effectively communicate and collaborate with senior management team in other areas/departments within the organization.

• Compliance Oversight

• Assist Internal Audit with SOX compliance review.

• Reviews CM/DM Requisitions

• Review and execute various process forms.

• Ensure compliance with SOX guidelines.

• Manages collection and/or credit activities associated with establishing collections procedures.

• Analyzes accounts receivable and assesses the aging of accounts.

• Manage Discrepancies to ensure resolved timely.

• Review sales orders for override release.

• Staff Management/Leadership

• Conduct meetings with Supervisors/Team on a regular basis

• Give one on one coaching to direct reports in order to build knowledge and experience in preparation for career progression.

• Actively establish a succession plan.

• Performs other additional duties as assigned.

• Degree in Finance; Administration, Accounting or equivalent experience from which comparable knowledge and job skills can be obtained.

• 3+ Years of relevant work experience.

• 3+ Years of experience directly managing / supervising employees

• Proficient in English (level B2 or higher) required.

• Execute instructions and request clarification when needed.

• Demonstrate complex problem-solving, critical thinking, and decision-making.

• Attend to important details with accuracy and efficiency.

• Interact effectively with higher levels of management.

• Understand, communicate, and collaborate across various identities.

• Lead, create new ideas, and be assertive with strong leadership skills.

• Organize and manage time effectively, driving tasks to completion.

• Adapt readily to change and work constructively under stress and pressure.

• Maintain and promote social, ethical, and organizational standards.

• Maintain confidentiality of sensitive information.

• Collaborate and build solid, effective working relationships.

• Exhibit sensitivity to the needs, concerns, and feelings of others.

• Quickly learn and adapt to new systems and technology.

• Use relevant computer systems and applications at an advanced level.

• Remain immobile for extended periods and talk on the phone (or wear a headset) for long periods.

• Stay awake and alert while performing work.

• Understand all credit procedures and communicate professionally with customers.

• Analyze financial statements and interpret credit reports.

• Understand business models and their impact on performance and profitability.

• Strong work ethic and ability to work with minimal supervision.

• Find financing solutions that facilitate sales while managing risk.

• Work on problems of diverse scope and exercise judgment in selecting solutions.

• Manage diverse responsibilities and make credit-related decisions independently.

• Ensure staff follows procedures and acts within given authority.

• Manage and mentor a team, typically with 3 or more direct reports.

• Achieve results, add value, and proactively solve problems.

• Build customer loyalty and set high expectations.

• Develop strong relationships and inspire trust and loyalty.

• Resolve conflict constructively and communicate effectively.

• Provide recognition and optimize teamwork and resources.

• Be courageous and take manageable risks.

• Raise visibility of issues and clarify responsibilities.

• Act strategically and shape vision.

• Demonstrate business acumen, change management, customer relations skills, detail orientation, financial analysis skills, influencing skills, leadership skills, negotiation skills, organization skills, presentation skills, and strategic thinking.

• Certifications: MBA; Six Sigma; Team Management; Project Management desired.

• Occasional non-standard work hours or overtime as business requires.

• On-call availability required as necessary.

• May be required to work in shifts (timings subject to business needs)

• Professional, office environment.

• Remote / Work-from-home.

• Global travel required.

• Represents the company to the customer and the customer to the company in all sales-oriented activities.

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

You may be exactly the person we're looking for!

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company