Customer Experience Order Management Specialist

Airgas, Inc.
parental leave, paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, North Carolina, Charlotte
Nov 06, 2024
R10056222 Customer Experience Order Management Specialist (Open) Location: Lawrenceville, GA - Sever Rd - Bulk cryo logistics - ANCCharlotte, NC - Stafford Dr. (ANC) - Bulk cryo logistics How will you CONTRIBUTE and GROW? The Customer Experience Order Management Specialist is responsible for effectively processing customer orders using our integrated enterprise system (SAP) and Salesforce. This position is responsible for the accurate review of orders along with investigating all elements of service and product billing. This position will require an individual with exceptional attention to detail, advanced computer skills, knowledge of the business, and willingness to provide an exceptional Customer Experience. The right candidate must have a strong "customer service" mindset, the ability to use collaborative approaches, an excellent communicator who expresses consistency in words and actions, and a team player who takes extreme ownership. Essential duties and responsibilities include the following but are not limited to: Daily review and processing of incoming orders for bulk gases, cylinders, and service orders Excellent phone etiquette is a must Determine if billing is valid or requires additional research before invoices are processed Correspond with customer to review service charges before they are performed Exhibit knowledge of contract pricing, fees, tax status, part numbers, payment terms, etc., in order to resolveissues and discrepancies Work closely with all internal teams to ensure orders are correctly entered and billed Identify and communicate with management any high-level escalations Uphold continuous professional customer experience to bothexternal and internal customers Uphold service level agreements to ensure orders are processed within a timely manner Handle Inbound and Outbound phone calls with customers and various internal departments on a daily basis to provide solutions Exceptional and effective detail orientation with critical thinking to make decisions Facilitating changes and updates when necessary to various parts of the business ________________________ Are you a MATCH? What skills/qualifications will I need? * High school diploma or equivalent (GED) required, a bachelor's degree a plus * Prior order management, A/R, and customer service experience required * Experience with SAP & Salesforce preferred * Computer proficiency in MS Word, Excel, along with working knowledge of google documents required * Solid retention skills and the ability to adapt in a changing environment * Excellent business communication in both written and spoken communication ________________________ We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice