Case Management Supervisor- Unlicensed

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Case Management Supervisor's goal is to improve the well-being of clients by supervising the delivery of case management services including the coordination of community resources.. As a Case Management Supervisor, the position supervises the case management operations of the assigned area, ensuring practices are in accordance with best-practice standards of the profession, contract/grant requirements, and Agency practices and procedures. The Case Management Supervisor provides input on the program operations, program development, staff training, performance management, and personnel activities.

SUPERVISORY RESPONSIBILITIES: Provides administrative supervision of 3 FTEs and functional supervision of up to 6 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, best practices, and quality standards within the field.
• Facilitate regularly scheduled case conferences and skill-building meetings for entire Social Work and Case Management staff to build competencies in best practices including but not limited to: Strength-based approach, person-centered case planning, motivational interviewing, co-occurring principles, interventions, and department practice protocols.
• Meets individually with Case Managers to plan and review cases, discuss engagement strategies, and evaluates the effectiveness of the Case Manager and services.
• Provide case management oversite, case consultation, and crisis intervention to all direct service staff, interns, and volunteers.
• Complete reports on time and maintain statistical data on an ongoing basis.
• Ensure the improvement of client services outcomes and customer satisfaction by reviewing client charts and that all surveys are completed by the deadline.

EDUCATION and EXPERIENCE:

• Master's Degree in social work, Mental Health Counseling or related Human Services field from an accredited College or University.
• A Bachelor's Degree in the Human Services field with 4 years of work experience providing Permanent Supportive Services to individuals/families may be substituted for the Master's Degree + LGSW/LGPC requirement listed above.
• Must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.
• Must also have at least two (2) years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other marginalized populations.
• 
  

  Driving is required. Must have a valid driver's license and clean driving record.

  
  
• 
  

  Driving in the community to clients' homes is expected occasionally.

  
  

SKILLS and COMPETENCIES:

• Ability to communicate effectively in written and oral.
• Ability to respond to and work effectively with stakeholders.