Lead Technical Trainer

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Technical Training Manager

In this role, you will have the opportunity to develop course materials and handle content delivery for technical training for customers, either in classroom or on-site. Each day, you will be responsible for post-training activities such as course feedback collection, possible corrective actions on course materials and equipment, etc. You will also showcase your expertise by guaranteeing excellent customer service and securing high level of customer satisfaction through trainings.
The work model for the role is hybrid in Cary, NC
You will be mainly accountable for:
* Provide management oversight of assigned EL Services personnel located in the Cary facility.
* Responsible for the day-to-day activities of the Services Training center. This includes compliance to all regulatory & non-regulatory ABB safety requirements (Reporting of Risk assessments, Safety Hazards, SOTs), equipment management, & facility maintenance.
* Oversee the technical content of the EL Services training curriculum. This includes development of new product Service offerings/trainings, development of legacy ABB product Service offerings/trainings, collaboration with 3rd party content development teams.
* Establish/manage the technical training course master schedule, & ensuring resources such as training material, course instructors, equipment are prepared in advance of scheduled class.
* Ensure assigned course instructors meet instructional requirements - PCS2 certification, ability to provide a safe learning environment (Classroom & Lab), Accuracy (attendance, delivery of content, certification requirements).
* Select & ensures training compliance of 3rd party suppliers.
* Support technical projects/discussions as needed by the business.

• Bachelor's degree in electrical engineering, or equivalent, or higher education.
• 5+ years of experience in field services, power delivery, technical training, or related experience. working as Electrical Engineer or experienced technical trainer with LV and MV or HV power systems.
• Sound knowledge of Electrical Services and Products and the electrification.
• Knowledge of electrical distribution, power electronics, or control system design.
• Excellent communication skills both with external customers and internal customers. Demonstrated verbal and written communication skills.
• Ability to train, mentor and evaluate personnel, for the purpose of providing internal and external training.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
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