Customer Quality Lead

12

Quality Manager

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.
The work model for the role is: Onsite
This role is contributing to the Electrification Smart Power division at our Manufacturing Facility in Richmond, VA.
You will be mainly accountable for:
*Work closely with field service teams and operations team to implement both containment and corrective actions swiftly and effectively.
*Drive team to ensure all defective products returned by customers are analyzed and prepare detailed 8D/Analysis reports, communicating findings and solutions directly to customers.
*Follow up with service teams to collect defective materials, perform root cause analysis, and drive continuous
improvement in products and processes.
*Lead and participate in continuous improvement projects aimed at enhancing product quality and operational
efficiency.

• Bachelor's degree in electrical engineering with 10+ years of experience in a manufacturing or quality control environment.
• Hands-on experience with Transformers, PDUs, STSs, and/or UPS products.
• Proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Ability to read and interpret schematics of electrical equipment and printed circuit board assemblies (PCBAs).
• Skilled in using electrical test equipment such as power supplies, multimeters, oscilloscopes, and power analyzers.
• Familiarity with Lean, Six Sigma, and other process improvement methodologies is highly desirable.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
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We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
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