Application Engineer / Technical Support Engineer

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Customer Support: Provide phone support and occasionally travel for on-site activities for Visibility product lines.
• Troubleshooting: Utilize extensive networking and troubleshooting skills to quickly identify issues across all layers of the OSI model, particularly L1-L3.
• Team Collaboration: Work effectively with cross-functional teams to ensure timely problem resolution for both internal teams and customers.
• Replication: Stage and replicate customer setups in physical and/or virtual environments to expedite escalations and resolutions.
• Case Management: Follow best practices for case management and customer communication, proactively engaging and diligently following up to meet or exceed Service Level Agreements (SLAs).
• Deployment Assistance: Help customers with user model deployments, device configurations, licensing, and Return Merchandise Authorizations (RMAs).
• Performance: Consistently achieve support goals, including response times, follow-up, and customer satisfaction.
• Meetings: Participate in team meetings and recurring bug scrub sessions, contributing valuable insights.
• Teamwork: Apply strong teamwork skills for case resolution and knowledge sharing.
• Project Leadership: Lead projects that require coordination with other functions, customers, and third parties.
• After-Hours Support: Participate in rotating after-hours support.

• Education: Bachelor's or Master's degree, or equivalent.
• Experience: 4-5 years in Internet/Networking/Wireless domains.
• Certifications: Industry-recognized certifications (CCNA, CCNP, JNCIA, JNCIP, AWS, CompTIA A+, etc.) are highly desirable.

Technical Skills:

• Networking: Extensive hands-on experience with IP networking (L2-L4 technologies), including subscriber access, routing, load balancing, security, and general IP forwarding in IPv4 networks.
• Protocols: In-depth knowledge of TCP/IP, L2/L3 header manipulation, and L3 protocols such as VPNs, VPLS, GRE tunneling.
• Configuration: Proficient in configuring switches, routers, firewalls, ACLs, access, and tunneling protocols.
• Virtual Networks: Experience in virtual network management and deployment is a major plus.
• Scripting: Hands-on knowledge of scripting and automation in Python/API is a plus.

Soft Skills:

• Communication: Excellent written and verbal communication skills.
• Collaboration: Ability to work collaboratively in a global team setting.
• Independence: Capable of working independently with in-depth job knowledge and experience.

Additional Information:

• Travel: Willingness to travel as needed for training and customer visits, typically averaging less than 5%.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.