Fraud Specialist

The Fraud Specialist is responsible for the duties related to detection, prevention, and investigation of new account and deposit fraud identified through processing return deposit items and reviewing new account reports. Identifying and communicating fraud trends to the Senior Fraud Investigator and Manager Card Services and Fraud for possible mitigation.

1. Monitor, investigate, and process returned check deposit items (RDI)
   
   
   
   1. Process member adjustments and re-deposit RDI items that qualify
   2. If required, create SAR for accounts within regulatory time frames
   3. Report negative accounts to appropriate agencies and internal departments, within defined time frames
   4. Maintain daily fraud tracking for deposit return items processed based on branch or mobile deposit platform
   5. Be the expert on compliance and timing requirements for RDI's
   
   
   
   
2. Key contact for Large Dollar Return Item Notification
3. Review Sentry alerts and Qualifile reports for suspicious and or negative accounts and make recommendation to Senior Fraud Investigator for closure. Create monthly report for accounts opened outside of the CU guidelines for monthly reporting by Fraud Analyst
4. Work with branches, contact center, and member to review account activity to identify account take over, identity theft, elder abuse, or possible scam. Proceed with appropriate account maintenance and reporting based on situation
5. Work with members and branch staff on accounts that have identified fraud and completed an Affidavit of Forgery
6. Responsible for review of the daily Truechecks file
   
   
   
   1. Review and decision checks presented in file
   2. Complete maintenance and send proper member notification to help mitigate loss for the member and credit union
   
   
   
   
7. Review Zelle fraud notifications that are received and reply with findings; update credit union account based on your finding
8. Maintain knowledge of all credit union products and services.
9. Understand and is accountable for executing all job functions in a way that is consistent with the requirements of BSA, OFAC, and USA Patriot Act/Customer Identification Act (CIP).

Note: Failure to comply with requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as, civil and criminal penalties.

1. Provide back-up support for various Operations Support department functions performed within the card and fraud area.
2. Assist with additional projects and other duties as assigned by departmental leadership.

Job Specifications

1. Requires educational equivalent to a high school education and a two year college degree or completion of specialized course of study.
2. Minimum of 2 years of experience in banking or other financial services industry
3. Minimum of 2 years of experience in fraud processing
4. Professional well-developed writing and interpersonal skills essential for interacting with credit union staff, members, and outside business partners.
5. Ability to analyze situations, problem solve and use good judgement to perform day to day responsibilities. Must possess strong decision-making skills
6. Ability to work independently, react quickly, and solve problems, utilizing the available resources.
7. Self-disciplined, detail oriented, and can effectively manage time and prioritize multiple tasks
8. Experience having difficult/sensitive conversations with members and internal employees; ability to exhibit empathy and professionalism under stressful circumstances.
9. Requires judgment to solve day-to-day problems but usually within established guidelines using a member service approach.
10. Basic mathematical skills required (Addition, Subtraction, Multiplication and Division).
11. Work also requires the ability to operate a variety of office software including MS Outlook, MS Word, and intermediate knowledge of MS Excel

Required Statement Sections

• Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
• Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).
• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.