Observation Associate - Adult ER

Yale New Haven Health
United States, Connecticut, New Haven
20 York Street (Show on map)
Nov 08, 2024
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Registered Nurse, the Observation Associate maintains continuous visual and arm's length contact with the patient to ensure the patient's safety and dignity. Adheres to the "I Am YNHH" Service Excellence pledge and promotes a positive work environment. EEO/AA/Disability/Veteran Responsibilities 1. Ensures the patient's safety and dignity during their assigned shift. 1.1 Maintains continuous visual contact with the patient at all times. 2. Practices proper communications and customer relations skills to ensure patient satisfaction. 2.1 Identifies self to the patient's assigned nurse and receives report on the patient, at all times. Qualifications EDUCATION High School diploma or equivalent. EXPERIENCE YNHH training in patient/customer relations or equivalent. Minimum 6 months work experience, preferably in a healthcare setting. LICENSURE N/A SPECIAL SKILLS Possess the ability to maintain composure in stressful situations. Demonstrate a caring, positive attitude towards patients and families PHYSICAL DEMAND Able to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involves sitting in a chair for long periods of time; stands and walks through department or facility as required. YNHHS Requisition ID 130429