Global Quality Manager

LyondellBasell Industries
United States, Texas, Houston
Nov 20, 2024
LyondellBasell Basic Function The Global Quality Manager leads corporate quality functions to ensure focus on customer needs. This role monitors the overall quality management system, ensures appropriate metrics and targets are established, and ensures management is adequately advised of the health of the quality management system based on business outcomes and customer feedback. Through strong relationships, facts and data, this key leader ensures serves as a change agent to drive continuous improvement through partnerships with business and site resources. A key aspect of this role is to lead the growth of a customer-focused culture, ensuring customer requirements and expectations have been accurately identified, and ensuring the organization is meeting or exceeding customer expectations. This role partners with business lines to determine changes in customer expectations over time and strategies to meet those evolving expectations. as well as maintaining all chosen external certifications, such as IATF/ISO. Roles & Responsibilities * Leading a team of Corporate and Regional Quality managers responsible for: * Ensuring components of a sound Quality Management System are in place and effective * Safeguarding compliance with LyondellBasell and Certification Body (IATF/ISO) standards * Providing leadership in to maintain quality tools, methods and strategies * Standardization of Global Key Performance Indicators * Managing internal auditor training and internal and external audit programs * Managing Certification Body relationships for ISO and IATF (re)certification audits * Documentation and implementation of the Quality Management System * Providing analytical insight into health of the QMS * Leading quality networks to share learnings * Serving as a liaison with customers in the area of Quality * Driving Customer Satisfaction Surveys and the improvement response to surveys annually * Defining and driving supplier qualification and assessments to ensure compliant feedstock supply * Benchmarking both internally and externally * Tracking the customer compliant, root cause investigation, and corrective action process * Developing internal processes necessary to maintain certifications Min. Qualifications * Bachelor's degree in Chemistry, Biology, Engineering or other related technical field * Typically, 15 years related or combined manufacturing or business experience * Experience in designing and leading management systems development and implementation * Typically, 10 years of experience in a people-leader role * Excellent leadership, communication and interpersonal skills Preferred Qualifications * Knowledge and sound understanding of Quality Management Systems, Six Sigma, Statistical Analysis, Quality Tools (FMEA, PPAP, APQP, etc.) and investigative methodologies * Graduate degree in Chemistry, Biology, Engineering, other technical field or MBA * Certified Quality Engineer or Six Sigma Black Belt Competencies Build Partnerships Deliver Results Drive Innovation Grow Capabilities Promote Inclusion Motivational/Cultural Fit Technical Skills We are LyondellBasell - a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce. As one of the world's largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn. Must be at least 18 years of age and must be legally authorized to work in the United States (US) on a permanent basis without visa sponsorship. LyondellBasell does not accept or retain unsolicitedresumes or phone calls and/or respond to them or to any third party representing job seekers. LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available here.