Fuel Account Manager

The Fuel Account Manager is responsible for the management of fuel sales and relationships with assigned customers. This position maintains the company's existing relationships with customers and serves as the liaison between various supply and logistics contacts, outside sales, and billing. This position will identify, develop and manage key supplier/customer relationships to optimize the best customer pricing, and create long term relationships and understand their demands and develop plans for meeting those needs. Maximize revenue opportunities to meet objectives.

This position is fully remote with limited travel.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of "Energy" You Bring

• Strong sales and business acumen.
• Product and industry knowledge.
• Analytical and strategic thinker.
• Excellent communication skills up/down the supply chain and with internal customers.
• Above average math and pricing skills.

"Gauges" of Responsibility

• Support all Customers within a specified geographic area by delivering the highest level of customers service to ensure we meet customer and business expectations.
• Maintenance of business relationships with customers, suppliers, carriers, and logistics providers.
• Optimization of customer process throughout all steps of procurement, inventory management, delivery and billing.
• Grow revenue within existing customer base.
• Generate leads through various means like referrals and maintaining awareness of current events and industry changes.
• Communicate pricing information to customers using our software and various other means.
• Liaise between various parties to educate customers on potential risks, safety concerns, maintenance and compliance issues.
• Set realistic expectations with customers around price changes, contract management, fuel deliveries and other issues that may arise.
• On boarding new accounts; train customers on self-service software
• Accounting and reconciliation of payments through electronic funds transfer, collections, and reconciliation of the general ledger.

Fuel" for You

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead - We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
• Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time off to you to help an organization of your choice.

The GPS of our Interview Process

• First thing first, if you're interested in the role, please apply.
• A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact, you.
• We conduct "in-person" (ZOOM) interviews and provide additional interview information or other items needed at that time.

QUALIFICATIONS

An individual must be able to perform or learn these essential duties satisfactorily. The list below is representative of the knowledge, skill, and/or abilities required and/or preferred.

• Bachelor's degree or equivalent work experience may be considered in lieu of education requirements.
• 5-years of proven account management and supply chain experience.
• Proficient in Microsoft Office Suite and Outlook, strong computer skills with an ability to learn proprietary software quickly.
• Excellent oral and written communication skills.
• Excellent time management skills: ability to prioritize multiple tasks and meet deadlines.
• Adaptive self-starter, team player, and results-oriented problem solver.

Physical demands include Office environment, uses a computer, telephone and other office equipment to perform duties. Noise level in the work environment is typical of that of an office. May encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift to 20 pounds. May require travel to the corporate office for various meetings and trainings.

KPI's:

• Grow the gallon volume for the book of business for the territory
  • Email at least 15 customers per week as a simple check in
  • Develop a monthly newsletter for the territory and send each month
  • Secure 5 intros to warm leads from customers
  • Grow territory volume 1% each month
• Conduct 15 monthly account reviews with current customers
  • Through the account review, discover better buying habits
  • Drive more volume to Global Partners sites
• Respond to customers in less than 24 hours (excluding weekends, vacations and holidays)
• Minimize time to resolution by resolving all issues in less than 24 hours.
• Maintain a high Customer Satisfaction score of 75%
• Maintain a customer retention rate of minimum of 95%

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.