Account Specialist, IXL Rostering Support

IXL Learning
United States, North Carolina, Raleigh
Nov 13, 2024
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our Account Services team in Raleigh, NC. At IXL we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. In this role, you will use your communication and technical skills to effectively onboard and maintain student and teacher accounts as well as rosters within our large school and district-wide accounts. You will work closely with our account managers and educational sales consultants to provide excellent customer service throughout the customer lifecycle. The ideal candidate will have a passion for K-12 education, account management, client satisfaction, and experience working with technology. This person must be well-organized, flexible, and extremely personable. This is a full time-position in our Raleigh, NC office.#LI-TL2 WHAT YOU'LL BE DOING Provide ongoing support to customers via phone and email to ensure successful onboarding, customer engagement, and success with IXL Work directly with district-level administrators and technology directors to ensure that schools have the tools, contacts, and information they need to successfully adopt IXL Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL's products and services Provide a positive customer experience through every interaction Maintain and manage all customer accounts in your assigned territory Collaborate with the Account Management team in analyzing data to ensure customer engagement and license utilization WHAT WE'RE LOOKING FOR BA/BS degree 1+ years in a customer or technical support role; experience in education or educational technology a plus Strong written and verbal communication skills Excellent analytical, diagnostic, and troubleshooting skills Ability to prioritize tasks and work efficiently Energetic and positive person who works well both independently and in a collaborative group setting Detail-oriented and exceptionally organized Quick learner who demonstrates initiative Proficient in Microsoft Excel ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com Rosetta Stone provides an immersive learning experience for 25 languages Wyzant is the nation's largest community of tutors, covering 300+ subjects Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.