Job Center Specialist II

The Department of Labor exists to improve the lives of working Vermonters. We are in search of an organized, results-driven individual who will approach each workday with an OPERATIONAL EXCELLENCE mindset. The person in this role will provide compassionate service, acting with professionalism and integrity in all interactions. Ensuring equity, access and belonging for all our staff and our customers are requirements of this position. The ideal Job Center Specialist II candidate will be responsible for promoting Vermont Department of Labor services to employers, meeting all expectations of delivering case management services to Vermonters and providing exceptional customer engagement in the Vermont Job Center, as well as when participating in community events.

The Job Center Specialist II (JCS II) works within the Vermont Department of Labor's Job Centers and provides case management services to jobseekers. The JCS II promotes and delivers comprehensive services to jobseekers and employers; collaborates with partner organizations and agencies to promote an effective and seamless workforce-education, training and job placement system that will benefit both the individual client and employer community. Work is performed under the direction and supervision of the VDOL Regional Manager and/or Supervisor, with the expectation that a significant amount of independent judgment will be exercised in the performance of the duties.

This position,Job Center Specialist II (Job Requisition #51420), is open to all State employees and external applicants.
If you would like more information about this position, please contactwendy.morse@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Interviews clients who are often under significant personal and financial burden, and who may exhibit significant stress and anxiety and may exhibit uncooperative or angry behaviors. It is expected that JCS II staff will engage all clients in a manner that exhibits professionalism, sensitivity, fairness, tact and diplomacy, and helps clients understand the services available to them through VDOL programs. Supportive attitude and actions are expected to be demonstrated in dealing with clients.

Position is assigned to a regional office location, but there is an expectation for travel between multiple regional locations as assigned by the Department. Will include travel to employers' worksites, schools/technical centers and community partner meetings. May be required to attend evening meetings as assigned by supervisor. Valid driver's license and private means of transportation is required.

Associate's degree or higher in human resources field, public or business administration, or human services fields.

OR

Two (2) years or more experience in customer service, employment services, human services, human resources, or a closely related field.

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.