Senior Manager Business Intelligence

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

The Value Indirect Field organization, as part of Verizon Value, manages Indirect channel performance and operations for Total Wireless and Authorized Retail locations.

As the leader, you will establish the new Indirect Value field operations organization supporting the newly formed Value Indirect field organization. In this position, you will hire a team and establish new end-to-end processes and ways of working to support the Total Wireless exclusive distribution & Authorized Retailer channels.

You will be focused on driving channel performance & action by developing a single source of truth for store performance insights & managing ongoing reporting to drive productivity in the Value Indirect sales channels. Your insights will directly influence key business strategies aimed at enhancing profitability, optimizing third-party labor allocation, and improving overall performance of all programs.

This leader will directly influence the development of the Indirect Value Field Organization's operational objectives and principles to achieve our long-term strategic goals for the channel. This leader will make decisions for day-to-day business needs as well as long-term strategic decisions in partnership with channel leadership.

In this role you will:

• Drive Indirect sales channel performance & action by developing a single source of truth for store performance insights.

• Build & lead a team owning operations, support, and processes for the Value Indirect field organization.

• Create and manage daily, weekly, monthly, & ad hoc reporting delivered to the Value Indirect field team to provide overall support, drive productivity, and gain business insights.

• Develop performance analytics dashboards using Tableau and SQL to drive channel performance and action.

• Perform regular, ongoing analysis of sales, products and services, KPIs as well as complex, strategic and analytical projects to evaluate and make recommendations around growth, revenue, and profitability initiatives and opportunities at the region/territory level.

• Oversee and coordinate end-to-end ownership of complex organizational-level initiatives with the focus of driving expansion and profitability of Total Wireless stores with limited oversight and direction.

• Lead engagements with key business stakeholders in business strategies and opportunities with a focus on driving measurable value via innovative technical solutions to business problems

• Accountable to scope, define, and introduce Field support processes and procedures while identifying potential risks & providing transformational opportunities.

• Collaborate closely with the Value Indirect field organization leadership, developing & executing on a field team organizational strategy that aligns to the broader Exclusive Distribution channel strategy.

• Be responsible for all decision-making within the field operations organization, using functional subject matter expertise and conceptual thinking skills.

• Own organizational level initiatives, working with various levels of Verizon Value leadership, including creation of senior executive-level presentations by leveraging data insights & business acumen.

• Develop and implement leadership governance related to key strategic initiatives and functioning of the organization & its team members.

• Consistently deliver high-quality work that fully addresses the intended criteria, goals, and objectives.

• Effectively communicate verbally and in writing to stakeholders, team members, and leadership.

• Travel to key strategic markets to support Field Sales Directors and Teams.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demostrated through one or a combination of work and/or military experience, or specialized training.

• Experience with data analysis and/or business intelligence tools (Excel, Tableau, SQL. etc)

• Experience leading a team.

• Willingness to travel approximately up to 50% of the time.

Even better if you have one or more of the following:

• An MBA, or an M.S. in a related field.

• Expert level experience using Excel, Tableau, and Google automation.

• Advanced SQL and/or other database programming language experience.

• Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.

• Experience working with external partners and/or vendors.

• Advanced executive presentation skills including creating content and associated backup materials.

• Experience working in and/or with Verizon field sales and operations organizations.

• Self-motivated and able to work with minimal supervision.

• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.

• Strong verbal and written communication skills.

• A team player orientation collaborating well with others.

• A passion for delivering exceptional experiences to partners and consumers.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.