Division IT Manager

Division 2 is seeking professional and experienced candidates for the Division Information Technology (IT) Manager position. The Division IT Manager plans, organizes, leads, directs and manages the Division's IT resources, making appropriate resource assignments to effectively and efficiently execute the day-to-day research and business activities across their respective research groups. This position will report to both the Division Head for ongoing IT operations and the Laboratory Chief Information Officer (CIO) for compliance with Laboratory IT Policy and for participation in shaping enterprise IT strategy. Candidate is single point of accountability for the Division's IT management and is responsible for IT personnel career development. The candidate will work with minimal supervision.

The Division IT Manager will work closely with the Information Services Department (ISD) and Security Services Department (SSD) departments. They will work collaboratively to support all information services projects that will advance the Department, Technical Division and Lincoln Laboratory strategic missions.

The Division IT Manager will be a member of a Laboratory-wide IT governance body led by the CIO. This governance body will assist in shaping Laboratory-wide IT Policy and IT strategy. The successful candidate is expected to relay important Laboratory-wide IT Policy and IT strategy and solicit input from Division 2 leadership to ensure the Biotechnology and Human Systems Division's broad interest and IT requirements are being accurately represented.

The successful candidate will have demonstrated strong and effective analytical and decision-making abilities and will involve their direct manager as appropriate when faced with a major decision. They will also continually evaluate and recommend changes to current and future Divisional IT needs.

The successful candidate will have demonstrated an effective set of IT technical, management, leadership, and relationship building skills, including strong and effective analytical and decision-making abilities.

1. Strategic Planning

• Leads the development and implementation of the infrastructure strategy, architecture, service delivery standards and procedures across the Division's IT enterprise, at all classifications and in all operating environments.
• Participates in overall Laboratory IT and IT Security strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems best practices as related to the needs of the business.
• Establishes measurable IT goals that are aligned with Division and Laboratory goals to enable mission success.

2. Operational Management

• Responsible and accountable to the Division Head for the overall compliance posture of the Division, across all classifications and operating environments.
• Leads Division execution of best practices for Division and Group IT functions and adoption of enterprise efforts to promote effective and efficient IT Operations.
• Engages with ISD and SSD department peers to establish, implement and maintain appropriate IT controls for infrastructure administration.
• Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels in congruence with ISD best practices.
• Maintains alignment with the Lab's IT security infrastructure as it relates to the server and desktop environments.
• Maintains robust operations and availability of the Division's classified IT infrastructure. May serve as Information System Owner (ISO) to ensure proper oversight and separation of duties between program management and IT operations.
• Contributes to the implementation of an operational framework including establishing metrics, key performance indicators and service level agreements for driving the performance of IT service delivery.

3. Human Resource Management

• Responsible for IT personnel career development within the Division.
• Provides motivational leadership for direct reports at all levels, including performance planning and development support; coaching and mentoring; rewards and recognition; and staff retention to develop a continuous improvement culture.
• Identifies and maintains appropriate staffing levels and provides continuity through succession planning.

4. Financial Management

• Executes or consults on all Division IT purchases to ensure effective and efficient operations and investments.

5. Technology Management

• Maintain knowledge of current industry standards and trends regarding server and desktop technology, IT security, and the Division's business direction, to anticipate future infrastructure needs and identify proactive solutions to satisfy those needs.
• Participate in defining appropriate hardware and software standards to support the Division's business requirements.
• Implement policies, procedures, and modifications as required to ensure the integrity of the overall IT infrastructure.

• Bachelor's Degree in computer science or business in combination with a minimum of 8 years significant, relevant work experience.
• Extensive hands-on experience executing large scale infrastructures, strong technical knowledge of operating systems, and knowledge of best practices in managing and optimizing networks.
• Excellent business understanding related to organization goals and objectives.
• Excellent communication skills (both verbal and writing). Ability to present ideas in business-friendly and user-friendly language to senior leadership, peers, direct reports, and all Division personnel.
• Leader with a track record of career accomplishments, continued growth and career success.
• Ability to work in a dynamic, fast-paced environment with minimal supervision and execute project and administrative tasks with a high degree of quality, while following existing processes and also establishing new operational procedures and best practices where necessary.
• Experience in DoD- and federal government-related infrastructure, networks, and security requirements, including Cybersecurity Model Maturity Certification (CMMC) and Risk Management Framework (RMF).
• Strong working knowledge of project management.
• Strong abilities in talent management, including team leadership, mentoring, and recruiting.

• Master's Degree or other advance degree in computer science or business
• Experience with DoD-related infrastructure, networks, and security
• 10+ years of information services experience, successful track record in an organization of similar size (3,000+ employees) and complexity.
• 6+ years of experience in leading and managing cross-functional teams and influencing senior level management and key stakeholders.
• Experience in conducting and directing research into IT issues and products.
• Extensive experience working in team-oriented, collaborative environment and exceptional customer service orientation.
• Extensive application support experience; proven experience in IT infrastructure planning and development.

Ability to obtain and maintain a Top-Secret government security clearance required.