Campaign Operations Analyst I

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Job Summary:

• The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, channels and regulatory activities. The group offers the opportunity to view the "big picture" of retail operations and marketing, as well as develop specialized knowledge in specific areas.
• This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for Residential and Small Business/Builder/Multi-family market segments in the Texas ERCOT, East and Canadian markets. Evaluates, analyzes, and manages product, offer, campaigns and projects from idea through launch and designs business processes for ongoing operational support. Successful team members demonstrate skills to effectively address issues across multiple functional groups (e.g. Marketing, Regulatory, Customer Care, Contract Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Channel Vendors, Database Operations).
• A high degree of initiative and capability to work independently and cross-functionally is a required aspect of this job as well as strong interpersonal communication skills.

Essential Duties/Responsibilities:

• Work collaboratively with cross-functional teams across the organization, especially marketing and sales, to successfully develop timelines and manage end-to-end delivery of retail marketing Residential and Small Business/Builder/Multi/family acquisition and retention campaigns.
• Coordinate and execute tasks as required to support campaigns, projects, and product implementations.
• Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution and escalates accordingly.
• Support development of ongoing operational processes for new campaigns where needed, including launch of new functionality, marketing/sales channels, commodity products and prices to market.
• Gather, analyze, and document business requirements, business cases and approach documentation for new marketing capabilities and programs. This document includes the recommendations on "how" to implement requested functionality.
• Facilitate consensus around system and process changes from key stakeholders to affect timely and complete implementation. Accountable for successful project implementation.
• Continually evaluate effectiveness of Campaign Execution processes. Identify and document possible improvement areas and repetitive/repeatable automation opportunities and develop solutions to address them.
• Deliver campaign and project status updates to key stakeholders at regular intervals through email communication and hosting face-to-face meetings.
• Designs/implements/manages robust processes and/or database solutions to support new business and operational activities.
• Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance.
• Manage multiple, concurrent projects and able to deliver.
• Monitor customer communications for multiple brands - both automated and manual - to ensure compliance with rules, internal policies, and regulatory guidelines.
• Perform quality assurance tests to ensure links, image, subject lines, and dynamic elements are functioning correctly.
• Manage report development for Campaign Execution in support of campaigns.

Working Conditions:

• This position is hybrid but may require occasional travel to the NRG office outside of your scheduled in office days especially as special projects arise.This structure is subject to change depending on the latest NRG's policies.
• Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
• Some evening and weekend work may be required as job duties demand.
• Minimal travel may be required to support Business Continuity Plan.

Minimum Requirements:

• High School Diploma or equivalent required. Bachelor's degree from an accredited college or university strongly preferred with a focus on operations, computer science, information systems or engineering preferred.

• 1-3 years related professional experience.

NOTE: If a candidate does not meet these requirements, Success Factors will automatically disqualify the candidate.

Preferred Qualifications:

• Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project.
• Knowledge of SAP/CRM preferred.
• Knowledge of ERCOT, East, and Canada retail competition, customer protection rules, Competitive Retailers preferred.

Additional Knowledge, Skills and Abilities:

• Work effectively and build relationships with people at all levels.
• Comfortable working with cross-functional business team composed of people with diverse backgrounds.
• Attention to detail with organizational and problem-solving skills.
• Exhibit technical and analytical aptitude.
• Excellent communications skills, both written and verbal.
• Demonstrate strong work ethic.
• High level of honesty and integrity.
• Handle multiple tasks simultaneously.
• Makes good judgments/decisions.
• High initiative.
• Results-oriented.

Physical Requirements:

• Required to sit and/or stand at desk for extended periods of time.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.