Payment Operations Manager (EFT)

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Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 9 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Position Summary:

Deposit Operations Manager is responsible for supervising and coordinating the daily activities of the Assistant Deposit Operations Manager, Deposit Processing Associates, and EFT Associates. Ensure accuracy and timeliness in the completion of operational related services such as ATM/ITM administration, cash ordering for branches, Fed cash letter/Fed returns and adjustment processing, mobile deposit processing, wire transfers and teller support requests. Ensure accurate and timeliness of electronic funds transfers are completed for both consumer and business members as applicable.

Supervisory Responsibilities:

Assistant Deposit Operations Manager

Deposit Processing Associate

EFT Associate

Essential Functions:

• Lead, coach and develop staff members to ensure exceptional performance in the areas of service, growth, profitability, and operational efficiency.
• Reinforce the Credit Union's vision, mission, and values by serving as a culture agent, motivating employees to achieve higher standards and promoting a commitment to excellence in service and technology-driven products and processes.
• Develop and execute an annual departmental strategic plan to support and contribute to the achievement of the Credit Union's overall strategic initiatives.
• Manage maintenance, development and writing of operational policies and procedures for all department functions.
• Coordinate functions and personnel to provide quality, efficient support to all other departments and branches of the credit union.
• Manage daily activities of the Assistant Deposit Operations Manager, Deposit Processing Associates, and EFT Associates.

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focused service.
• Ability to work through member situations and provide effective and accurate resolutions.
• Excellent interpersonal and communication skills to ensure personnel and member related issues are managed in a fair, consistent manner.
• Excellent organizational skills and attention to detail.
• Technical aptitude and ability to work with multiple systems.
• Demonstrated effective time management skills and ability to meet deadlines.
• Strong management skills.
• Ability to work 7:30pm Th, 6:30pm Fri, on a rotation basis.
• Ability to travel.

Education / Experience:

• Bachelor's degree in business or related discipline, or equivalent experience.
• Must have prior managerial experience, preferably in a financial institution.
• Three plus years of Deposit Operations and/or EFT experience preferred.

Diamond Credit Union is an Equal Opportunity Employer.