Recreation Supervisor (Start Date No Earlier Than January 6, 2025)

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Responsible for providing exceptionally enjoyable and safe pool experience for resort guests commensurate with the demands and expectations of a four-star hotel. Directs the provision of pool services, including towel issuance and inventory control. Maintains the cleanliness and physical appearance of pool area.

Essential Functions and Responsibilities

• Responsible for maintaining guest safety in all pool areas, ensuring professional and consistent adherence to all pool safety standards

• Supervises day-to-day operations

• Assists in evaluation of changes in guest needs, the hotels guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns.

• Assists in maintaining proper positioning, visibility and condition of all pool safety and rescue equipment

• Coordinates welcoming of all guest upon arrival at pool area and the immediate provision of towels

• Supervises the ongoing issuance and inventory or pool towels

• Supervises the provision of chilled towels and water spray bottles

• Supervises the provision of complimentary drinking water for pool guests

• Supervises the provision of misting service

• Supervises all guest pool activities

• Supervises set-up and tear down required for all poolside functions

• Supervises the provision of recreational items and equipment

• Supervises the cleaning, maintenance and placement of pool furniture

• Supervises the monitoring of guests leaving the pool area and the picking up of all dirty towels and garbage and the repositioning of chairs

• Turns in lost and found items throughout shift according to hotel procedures

• Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels.

• Attends all departmental meetings as scheduled

• Monitors timely logging and submittal to Security of all lost and found items

• Supervises all cabana operations

• Assist in preparing weekly schedules

• Conducts daily walk through of both Fitness Center and Kids Camp

• Coordinates and executes daily activities

• Training, spot check , coach all new Team Members to optimum performance

• Other duties as assigned

Supportive Functions and Responsibilities

• Reports to work as scheduled in proper uniform and in accordance with the companys personal appearance standards

• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance

• Is polite, friendly, and helpful to guests, management, employees

• Attends appropriate hotel meetings and training sessions

• Promotes and applies teamwork skills at all times

• Executes emergency standards in accordance with hotel standards

• Complies with safety regulations policies and procedures

• Complies with hotel department standards, policies and rules

• Remains current with hotel information and changes

• Maintains cleanliness and excellent condition of equipment and work area

Qualifications:

• Excellent guest service skills

• Excellent oral/written communication skills

• Ability to lift 40 lbs. and pull/push 100 lbs

• Able to work a flexible schedule, including weekends and holidays

Environment and Physical Requirements:

• The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in outside weather conditions

• Works in wet/humid non-weather conditions

• Works in extreme heat/cold non-weather conditions

• Regularly walking, standing, bending, squatting, speaking, hearing, seeing and normal written communication

• Frequently climbing, twisting, lifting, reaching above shoulder

• Occasionally sitting

Education:

• High school degree

Experience:

• Minimum one year Supervisory experience preferred

Licenses or Certificates:

• CPR/First Aid certified preferred