Administrative Office Clerk - Transportation

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Number of Open Positions: One (1)

• Provides support for work management processes to resolve moderately complex issues.

• Proactively collaborates with other work groups to ensure desired customer experience.

• Provides ongoing project/work order support including investigations, analysis, and execution of action needed (e.g. coordination, corrections, date management, work order accounting updates, etc.) to optimally resolve errors, issues, or escalations.

• Takes ownership of customer issues and problems until resolved.

• Communicates with internal and external customers, handling escalated customer communications.

• Reports job status details to appropriate personnel as needed.

• Audits work performed to ensure customer is billed accurately and timely.

• Ensures work is scheduled to meet an established timeline.

• Maintains extensive knowledge of operations process and work management standards as used in Power Grid/Fleet Services operations.

• Maintains confidential information in a professional and discreet manner.

• Monitors various reports to ensure process adherence to achieve customer-related goals.

• Uses software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination, etc.

• Verifies and applies correct general ledger account accounting in all work-related applications and functions.

• Adheres to monthly accrual timelines and system entry cut-off dates; ensuring all invoices on hand are recorded and sent to the appropriate department that processes the accrual.

• Audits, reconciles, and processes invoices for 3rd party providers and consolidated supply/material accounts, ensuring documentation agrees with pay items, established contracts/agreements, and scope of work

• Ensures timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines.

• Reconciles and completes work orders to capture follow-up work performed by 3rd party providers.

• Prepares for and provides emergency support including allocation of event assignments to technical staff.

• Updates storm resource tracking and outage management tools during storm restoration

• Fulfills requests for vehicle/equipment needs for storm response personnel use.

• Supports the execution of specific Power Grid / Fleet Services reliability programs or processes using appropriate work management applications.

• Prepare, reconcile, and process consolidated vendor accounts and Fleet personnel credit card expenditures in a variety of Expense Management systems.

• Provide vehicle/equipment licensing support for Fleet maintained assets in Ohio and Kentucky.

• Monitor, procure, and replenish office supplies.

• Performing other similar or less skilled work as assigned.

Must meet the Company's requirements as to GENERAL QUALIFICATIONS; and, in addition:

• Must have at least two (2) years administrative support experience. This would include experience with duties such as but not limited to expense management, invoice processing, order placing, payroll reconciliation.

• Must have prior experience with work management systems.

• Must have working knowledge of Microsoft Office Software.

• Must collaborate effectively in a team environment.

• Must possess effective written and verbal communication and interpersonal skills.

• Demonstrated ability to prioritize work effectively.

• Demonstrated good judgement in decision making.

• Must respect the confidential nature of the information encountered in this work.

• Must have and maintain a valid driver's license.

• Must have the ability to perform the duties of this job through the medium of tests written, oral and/or practical.

Travel Requirements

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