Customer Srvc Representative

Location:

Customer Support Specialist
Germantown, WI
Non-Exempt
SUMMARY:
This role is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise. The Specialist will be responsible for processing orders on multiple platforms, generating quotes, managing assigned accounts, and exceeding the expectations of customers while working in a team environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Interact with customers in a professional, friendly, and courteous manner through all forms of communication
- Complete daily responsibilities (orders, quotes, credit documents, account data, etc.) in an accurate and timely manner. Manage all open items to completion.
- Provide product recommendations, pricing, and delivery status to customers
- Demonstrate the ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction
- Research product information and application requests; provide necessary documentation as needed. Identify discontinued items and proactively offer alternatives.
- Meet call coaching expectations as outlined in the "Call Coaching Guidelines"
- Make a strong effort to develop appropriate solutions prior to engaging leadership on complex issues
- Collaborate with assigned sales representatives to resolve customer needs and concerns
- Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/ cross-selling)
- Share account knowledge with fellow team members to ensure customer needs are met
- Maintain a positive, enthusiastic approach at all times
- Provide backup coverage to other support teams as needed
- Follow Airgas and department policies and procedures
- Perform all other duties as assigned or requested
PREFERRED EDUCATION AND EXPERIENCE:
- High School Diploma required. Associate's or Bachelor's Degree preferred.
- 2 years of customer service/sales experience
- Excellent communication and organizational skills
- Ability to multitask and manage multiple priorities under time constraints
- Motivated, proactive individual who can work both independently and within a team
- Knowledge of safety, gas, and welding products
- SAP knowledge
I understand that I am expected to perform the duties in this job description fully. Furthermore, I understand this company
randomly monitors telephone calls on a continuous basis for training purposes only.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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