Underwriter - Contact Center

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Khakis optional. . .

Compensation Package Includes:

• Non-negotiable starting pay of $59,059.65/year

You are also eligible for:

• An annual bonus based on individual and enterprise performance
• Annual merit increase

Location: This position is open to candidates who live within 100 miles of Richardson and in the state of TX.

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

Start Date: January 6, 2025

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

In State Farm Underwriting, we champion profitable growth by providing quality customer interactions and products through simplified processes, technologies and the excellence of our people. When you join our team, you will execute on our underwriting philosophy and fundamentals to serve the evolving needs of our customers. Our Underwriters are committed to assisting our State Farm agents and their customers. Check out what it's like to be an Underwriter!

Several of our teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. Area for consideration includes, but is not limited to Business Lines Resource Center - Auto and Personal Lines Contact Center - Fire.

Familiarity with company policies, forms, and endorsements is essential. All underwriters are expected to learn various insurance coverages and contracts along with company philosophy and procedures, in order to make underwriting decisions within authority. The overall responsibilities of an Underwriter are to:

• Analyze and review lines of business to develop recommendations and assist our agents with achieving a profitable book of business.
• Serve as a resource to our agents in support of company programs including loss mitigation, loss control, and marketing opportunities.
• Be responsible for proper pricing, placement, and termination of risk within assigned levels of authority as well as acceptance continuation.
• Communicate clearly and professionally through remarkable customer service skills.

Contact Center - Serves as the primary contact for Agents and Agent team members who have questions regarding coverage, discounts, and billing. Through State Farm agents, our customers rely on us to provide accurate, timely guidance on their eligibility, their placement and their price:

• Handle inbound calls/chats from agents, claims partners, policyholders or third-party vendors.
• Engage with customers to identify and address adverse situations.
• Review and process applications and/or policy changes according to established guidelines.
• Guide customers through navigating existing resources such as Rate Manuals, Underwriting Guidelines, Auto Answers, etc.

Training Details: Training is extensive. Mandatory paid training will take place 8:30 am -5:00 pm Monday-Friday. The length of training depends on the function in which you are placed and varies between 6-15 months in total duration. Limited time off will be granted during the training. Please ensure you are able to commit to the mandatory training before applying. Schedules during training are subject to change based on business need.

Once training is completed, various work shifts apply depending on business need and the function where each employee is placed. Our team works in a shift environment between the hours of 7:00 am - 7:15 pm Monday-Friday, and may include holidays based on workload and job requirements. Schedules may change based on business need and will require flexibility.

Incumbency: Due to the extensive training, new team members are eligible for promotional opportunities after 12 months of service and 24 months for lateral opportunities.

Work Environment: This is a hybrid role, meaning you will work from home most of the time with some time collaboratively in office. For a successful work environment, you will be asked to have a reliable source of internet for your time working at home.

Location: This position is open to candidates who live within 100 miles of Richardson and in the state of TX.

Our Underwriters are flexible regarding placement into a specific line of business and must be able to successfully complete training in order to provide a remarkable customer experience by demonstrating the following skills:

• Bachelor's degree is strongly preferred
• Analyze and review lines of business to develop recommendations and assist our agents with achieving a profitable book of business
• Serves as a resource to our agents in support of company programs including loss mitigation, loss control and marketing opportunities
• Responsible for proper pricing, placement and termination of risk within assigned levels of authority as well as acceptance continuation
• Communicates clearly and professionally through remarkable customer service skills
• Handles multiple computer applications while maintaining quality records in a fast-paced collaborative team environment and
• Thrives on accountability to your team, your work and your schedule!

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