Managed Service Specialist-Collaboration
 CDW | |
 United States, Illinois | |
 Nov 21, 2024 | |
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Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Managed Services Specialist, Collaboration role is pivotal in pre-sales solution design for Managed Services in the Collaboration domain. This position involves working closely with Collaboration Solutions Architects, Integrated Sales Engineers, and CDW Inside & Field Sales Professionals to strategize and organize sales approaches for modern Managed Services platforms. These platforms include Digital Experience preferred partners such as Cisco, Microsoft, RingCentral, Zoom, Five9, and others1. As a subject matter expert, the Managed Services Specialist, Collaboration will analyze solutions, customer expectations, the competitive landscape, and the customer's technical environment. This role also defines actions to be performed within the sales cycle timeframe. What you will do * Investigating clients' Collaboration and Contact Center goals to propose managed services solutions, illustrating the value and benefits of each option based on the customer's specific environment, requirements, and future needs. * Developing and maintaining strategic relationships with various stakeholders and partners to be seen as a trusted advisor and grow business. * Operating independently using standard approaches, existing tools, templates, and resources, while sharing knowledge and information that may benefit the account team and customers. Key Areas of Responsibility: Technology Leadership: * Proactively expanding technical depth in products, solutions, and services, and achieving certifications in advanced technologies as required. * Designing technical solutions using standard approaches while considering the customer's infrastructure limitations and opportunities. * Providing feedback to internal technology leaders to improve offerings, design, and delivery execution. * Conducting technology and solution training for CDW audiences using developed material. Sales: * Following up on implemented solutions and identifying new opportunities that complement completed work. * Assisting customers in understanding their managed services solutions and offering the most cost-effective approaches. * Articulating the Practice's value proposition to customers, Sales, and Partners to generate additional revenue opportunities. * Leading business-focused technology/solution presentations at CDW, Customer, and Partner events and meetings. Sales Support: * Responding to questions about Partner registrations and customer engagement history. * Writing Statements of Work and assisting with technical responses to Requests for Proposals and Information. * Maintaining pre-sales pipeline data and developing plans to move opportunities to closure. What we expect of you * Bachelor's Degree and 4 years of technical pre-sales or technical architecting experience OR * 8 years' experience of technical pre-sales or technical architecting experience. * Thorough knowledge of at least one leading Managed Services for Collaboration Partner platform. * Proven project management skills and proficiency in Microsoft Office applications. * Strong interpersonal, presentation, and communication skills. Obtaining and maintaining relevant industry-standard certifications and having more than four years of proven experience in Managed Services for Collaboration solutions and services is a plus. About us We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, genetic information, gender, sexual orientation, gender identity, citizenship status, protected veteran status or any other characteristic protected by law. The information in this description is intended to convey information about the job attributes, key responsibilities, and requirements of the job. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Descriptions are subject to change. Who we are: What you can expect from us: Culture, coworkers, careers. Equal Opportunity Employer, including disability and protected veteran status Benefits overview: https://cdw.benefit-info.com/ | |