Associate Director of Admission Operations

Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.
UNC Asheville is committed to promoting diversity and a work environment that encourages knowledge of, respect for, and the ability to engage with those of other cultures or backgrounds. Staff members are encouraged to take an active role to engage in the institution's efforts in promoting diversity and inclusion throughout the workplace. The successful candidate is expected to foster an inclusive work culture where uniqueness of beliefs, backgrounds, talents, capabilities and ways of living are respected and welcomed. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.

Regular work hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. Evening and weekend work required. Work schedules must be flexible due to the changes in the recruiting cycle and the academic year, i.e.,

1) during the travel seasons in the fall and the spring,

2) prior to and during regular registration periods,

3) follow-up activities such as telephone contacts during evening hours,

4) visitation programs scheduled on weekends throughout the year and outreach programs scheduled in the public and private schools during evening hours.

This position works with the Director of Analytics & Systems on the maintenance, innovation, development and improvement of CRM solutions used in all facets of Admission and Financial Aid, specifically undergraduate and graduate admissions (recruitment, operations, communications, and customer service) and other departments responsible for recruiting undergraduate and graduate students.

The Associate Director supports the Director of Admission and Financial Aid Analytics & Systems to maintain and enhance the University's CRM and responsibility steward all prospective student data. The Associate Director is considered a leadership partner within the team and may be responsible for: support of transfer or international students, strengthening institutional relationships through both new and existing MOUs, working with current students and alumni volunteers, access/success programming, CBO outreach, social media and technology initiatives, admission event planning, data management, athletic/arts recruitment, visit team, scholarship programs, or communication initiatives particularly as their processes and workflows integrate with the CRM.

The Associate Director is responsible for understanding, maintaining, and developing CRM solutions and associated workflows. The Associate Director facilitates training sessions in the effective and creative uses of the CRM. This position promotes positive customer relationships by equipping constituents with the necessary tools and information required for their task/role.

The Associate Director will be responsible for supporting the creation and distribution of a myriad of reports within the CRM to help project enrollment and inform strategic enrollment decisions.

In addition to the above, this Associate Director carries minimal territory management responsibilities and focuses on International and tertiary markets. The Associate Director is responsible for supporting all recruitment and communication activities in order to meet the university enrollment goals, including counseling, recruiting, and evaluating prospective students who express interest in UNC Asheville for their territories. All of these actions require interpersonal, computer and organizational skills.

Supported by leadership, the Associate Director will implement and deliver outreach initiatives to increase awareness of UNC Asheville among prospective students, families, mentors and education partners.

A Master's Degree is preferred but may also consider a Bachelor's with significant relevant experience. Outstanding public speaking, oral and written skills, excellent computer skills, outstanding customer service skills and a valid driver's license are required.

A Master's Degree. Four to six years of demonstrated success in working with a team to recruit a highly qualified class that meets/exceeds enrollment goals. A commitment to fostering collaborative culture. Familiarity with Slate (Technolutions) and the UNC System is a plus.

The individual in this position must effectively demonstrate knowledge and skills in the following areas:

Applications must be submitted online no later than 11:59 p.m. ( EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.