New 
Manager, Cloud Solution Architect Team - CTJ - Top Secret
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Nov 25, 2024 | |
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OverviewWe are looking to hire a Manager, Cloud Solution Architect Team to join our team. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community. We are looking for a highly motivated and passionate leader to manage and develop a team of Infrastructure Cloud Solution Architects (CSA) to drive digital transformation through tech intensity at scale for global customers. This is a customer-facing role, managing the team that is the face of overall technical relationship and strategy between the customer and Microsoft. Your team will own the Azure infrastructure customer engagements, including architecture design, implementation, and production. The ideal candidate will have experience in building teams of customer-facing roles with technical experience in cloud architecture and deployment. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
ResponsibilitiesHire, on-board, develop, coach, mentor and evaluate Azure Infrastructure Architects and Engineers. Set a clear bar for role excellence, collaboration, and delivering impact. Build and maintain a diverse and inclusive team of Azure Infrastructure professionals with a passion for exceeding customer expectations. Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders to land and drive role clarity, account coverage, project assignment and effective cross-team collaboration. Enable your team to establish customer relationships with executives in Infrastructure roles while establishing your own. The goal is to create a comprehensive partnership with the customer throughout their ownership lifecycle that maximizes usage. Ensure your team delivers high quality production deployments that are resilient and successful. Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights. Engage with the area's most strategic customers as executive sponsor to accelerate Azure adoption and help our customers improve their infrastructure posture. Customer Centricity Customer Satisfaction - Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging domain experience to enable defined Customer Success Plan outcomes. Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. Business Impact Manage the consumption business of Solutions and Support to achieve the business goals and deliver customer value: Coach the team to develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's security value proposition and get value from their investment in the Microsoft technology through deep business understanding of the solution plays and customer scenarios for your solution area Accelerate Resolution of Customer Blockers: Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter experience. Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices & policies and using repeatable IP. People Leadership Model our culture and values by leading your team through change, helping them understand the business model and/or role changes Coach your team on driving customer outcomes to help your team adapt and learn Care for your team by engaging in skills and capability discussions, understanding each individual's unique talents, and building the right mix of skills to achieve your business goals Technical Leadership Learn It All: Role model the Self Learner mindest through continuous alignment of individual & team's skilling to team/area demands and Customer Success goals Accelerate customer outcomes: Coach your team to engage in relevant communities to share experience, contribute to IP creation, priotitize IP re-sure and learn from others to help accelerate your customers transformation journey.Embody our Culture and Values | |