Required. Project / Knowledge Manager Project / Knowledge Manager

Req ID:305033

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Required. Project / Knowledge Manager Project / Knowledge Manager to join our team in Hackensack, New Jersey (US-NJ), United States (US).

Role Responsibilities:

• Create, execute and monitor program level communication, quality and change management strategies.
• Produce project documentation and project plans to team standards, and within the current project lifecycle standards, soliciting business sign off, governance, and action where appropriate.
• Provide support and oversight of implementation through project completion.
• Manage project deadlines, budgets, margins and contracted deliverables.
• Facilitate regular meetings to review current state of projects, issues, additional needs, and answer questions.
• Develop and implement consistent and standardized process and methodology.
• Drive the intellectual content on engagements, serving as the lead professional and driving the highest quality of work.
• Develop and maintain client relationships and seek out additional business development opportunities.
• Ensure team achieves performance and customer service metrics.
• Define and document Knowledge Base Articles (KBA) content and manage their continual enhancements.
• Develop the process for documentation enhancements and review frequency.
• Develop key knowledge-centered support processes, including integration with incident management and problem management processes.
• Partner closely with operational ownersto drive consistency throughout the process of publishing, tagging, and placing of content.
• Ensure key stakeholders are informed, engaged and involved at all relevant stages of Knowledge Management.
• Identify interdependencies between teams and work closely with operational owners to consolidate KBAs and eliminate article redundancy.
• Drive compliance with established account and knowledge management policies, practices and standards.
• Experience with ServiceNow Knowledge Management authoring and workflow.
• Manage site content to ensure articles are organized, current, appear professional and provide workflow capabilities.
• Make recommendations for new content development based on data and analytics such as user feedback ratings and search results feedback.
• Ensure proper training guides, help files, reference data, and tutorials are created and maintained.
• Make recommendations to design teams for incremental improvements based on user community feedback

Basic Qualifications:

• Associate's degree in a business or related field is required
• 3+ years of Healthcare Industry in a project management function
• 5+ years of experience as a project manager, utilizing project management methodologies and disciplines, best practices, and artifacts in both Waterfall and SCRUM environments
• Recent experience working with Microsoft Office Suite, MS Project, SharePoint, and Visio
• Experience with ServiceNow Knowledge Management authoring and workflow.
• Ability to travel according to client demands

Preferences:

• Consulting experience highly preferred
• Industry specific consulting experience (Healthcare)
• PMP/CAPM Certification

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

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