Customer Support Intern (Tech)

OneStream Software
United States, Michigan, Birmingham
191 North Chester Street (Show on map)
Nov 23, 2024
Description Customer Support Intern (Tech) Location: Birmingham, Michigan USA Employment Type: Internship (Full-Time) Program Duration: June 9, 2025 to August 15, 2025 ABOUT THE JOB OneStream is looking for candidates who are interested in pursuing 2025 internship opportunities. The ideal candidate is someone who is looking to jumpstart their career with hands-on experience in a dynamic, fast-paced environment. Join our team as an intern and work on meaningful projects that make an impact. This role will give you the opportunity to collaborate with experienced professionals, gain industry insights, and develop key skills that will set you apart. We're looking for motivated individuals eager to learn, take on challenges, and contribute to our success. If you're ready to take your next big step, we'd love to hear from you! Primary Duties and Responsibilities Shadow support engineers to gain experience with interacting with and assisting customers. Work with customers to acquire error logs and task logs to assist with troubleshooting issues. Gain exposure to ServiceNow Case Management system and learn how to triage cases. Learn proper case management customer communication etiquette. Help document technical knowledge including knowledgebase or internal confluence articles. Required Education and Experience In pursuit of a bachelor's degree or graduate-level degree in a relevant business area. 3.0 GPA or higher. Junior, senior, and graduate-level students. Knowledge, Skills, and Abilities Collaborative team player with a positive attitude. Ability to thrive in a fast paced, highly collaborative and cross-functional team setting. Excellent written and verbal communication skills. Experience in Microsoft Office Suite - PowerPoint, Microsoft Office, Excel. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com. Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry-specific) Strong culture andcamaraderie Multiple training opportunities All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-Remote #LI-SA1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)