Support Services Associate

Flexible, Monday - Sunday
Flexible, 8:30 AM - 5:30 PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The North Carolina Botanical Garden ( NCBG) has been a leader in native plant conservation, horticulture, and education in the southeastern United States for more than 50 years. As part of The University of North Carolina at Chapel Hill, we further the University's tripartite teaching, research, and public service mission through our own mission to inspire understanding, appreciation, and conservation of plants and to advance a sustainable relationship between people and nature. As a garden focused on conserving the biodiversity of southeastern native plants, we recognize that just as biodiversity is critical to a healthy ecosystem, diversity in people and perspectives makes our organization and community stronger. NCBG is committed to creating an environment in our gardens and natural areas where everyone's voice is heard and everyone feels safe and welcome.

Complete sale of merchandise and plants in point of sale system, Lightspeed, for the Garden Shop; Process cash, credit, checks (includes use of credit card machine) for sales and reconciliation; Work assigned shifts (including weekends) and open and close the Garden Shop as necessary; Provide training sessions for incoming Garden Shop staff and assist with creating staffing schedules; Help maintain online shop and fill orders; Perform inventory check-in and reorder as necessary; receive items and create merchandise displays; Ability to become familiar with stock (plants, various gifts, consignment items, etc.) and being able to talk about their features with customers; Using great customer service skills to provide welcoming environment for all; Have a positive, friendly personality in order to work with Garden Shop staff and customers; General housekeeping for Garden Shop (dusting shelves, sweeping floors, etc.); Ability to execute other Garden Shop operations and policies, as needed.

High school diploma or equivalency.

Customer Service Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics Knowledge of business arithmetic and the ability to add, subtract, multiple, and divide quickly and correctly. Communication-Oral Ability to convey information orally to individuals or groups to ensure that they understand the message. Ability to listen and respond appropriately to information from others. Sales and Promotions Knowledge of principles and methods for showing, promoting, and selling products or services. This includes strategy and tactics, product demonstration, sales techniques, and sales control systems. Program Knowledge/Records Administration Knowledge of and ability to maintain accurate records of merchandise received, inventoried and sold. Knowledge of and ability to maintain, verify, and coordinate cash accounting records from a variety of sources. Managing Work and Performance Ability to assign work and to establish work rules and acceptable levels of quality and quantity of work. Ability to review work, evaluate performance of others, and develop individuals' competencies.

Experience using Point of Sale ( POS) software on computer to process sales and/or cashier experience is preferred, if candidate does not possess POS experience, must have the ability to learn software required.

Ability to safely lift and move up to 25 lbs. with or without reasonable accommodation.

H-1B sponsorship is not available for this position.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.