Manager, Career & Leadership Development Programs

SALARY

$109,234.07

POSITION SUMMARY

Manages the processes, procedures, operations and activities of the Career and Leadership Development Programs team within the Learning and Support department in providing vital support to all partner departments within the organization. Implements departmental strategic objectives. Supervises and participates in the design, development, implementation and quality assurance of leadership and professional development training programs consistent with industry best practices and Authority goals. Develops programs and implements quality control actions to evaluate and improve the Authority's leadership and professional training and other organizational initiatives. Oversees, plans, develops and implements the structure and programing of the Authority's career development programs. Performs career coaching and consultation.

PRIMARY RESPONSIBILITIES

• Plans, manages and coordinates the activities of department personnel responsible for designing, developing and implementing leadership and professional development training solutions that bridge skill gaps in work performance and career growth.
• Develops and oversees project management plans while maintaining established timelines.
• Reviews completed work of staff for conformance to partner department's needs assessment and the Authority's policies, procedures and standards.
• Oversees career coaching, training initiatives, analyzes training needs, sets objectives and assesses the overall effectiveness of training and coaching efforts.
• Reviews internal and external training materials to ensure consistency of style, writing standards/language and adherence to Authority values, policies, rules, procedures and regulatory agency requirements including, but not limited to, FTA, OSHA and IDOT regulations.
• Oversees orientations, workforce and leadership development initiatives to ensure employee growth and performance improvement.
• Utilizes statistical methods and analysis to evaluate the outcomes and effectiveness of training programs.
• Networks with professional development organizations, transit industry organizations and agencies and others to benchmark training curriculum.
• Oversees the development and implementation of the Authority's leadership training initiatives.
• Designs and plans robust leadership training programs which build upon one another providing the Authority with skilled and motivating leaders through high-quality development and learning opportunities.
• Develops internal and external partnerships to provide additional training solutions.
• Hones industry knowledge and fosters partnerships within, to increase breadth of leadership development opportunities available to personnel.
• Oversees the development and implementation of the Authority's professional and career development initiatives.
• Designs and plans robust professional and career development programs, enabling personnel to participate in a variety of ongoing growth and training activities.
• Develops internal and external partnerships to provide additional training solutions.
• Hones industry knowledge and fosters partnerships within to increase breadth of professional and career development opportunities available to personnel.
• Stays abreast of training industry best practices and integrates research into curriculum content development, delivery and management strategies.
• Maintains knowledge of career coaching, training development, instructional design and adult learning theories, serving in a consultant capacity to partnering departments and other members of the Training and Workforce Development department.
• Implements findings and new practices in Authority career development and training programs.
• Measures outcome of training programs and initiates post-training review programs.
• Conducts long-term strategic planning that aligns with department goals, vision and objectives by identifying future training opportunities, anticipating challenges and planning appropriate allocation of resources.
• Directs and trains staff to apply learning technologies in the development and delivery of training programs.
• Hires, trains, develops, monitors, and evaluates performance of staff. Reviews and recommends personnel actions for approval.
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

• Coordinator, Curriculum Development - QC
• Training Specialist

CHALLENGES

• Keeping abreast of all CTA operations as they relate to professional development and leadership training needs.
• Designing and developing high quality training programs for a variety of audiences in an environment with technology and equipment deficiencies.
• Increasing the skill set of the workforce with limited resources in material and personnel.
• Managing multiple initiatives, balancing competing priorities and meeting deadlines with timeliness and accuracy.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in Instructional Design, Instructional Technology, Adult Learning, Business Management, or a related field, plus four (4) years of experience in the development and implementation of training and instructional design and career development programs, career coaching or an equivalent combination of education and experience relating to this position.
• Certified Professional in Learning and Performance (CPLP) or Training Certification preferred.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• Detailed knowledge in the use and implementation of adult learning theory and instructional design methodologies.
• Detailed knowledge of training delivery techniques and facilitation.
• Detailed knowledge in career and professional program development and management.
• Detailed knowledge of the principles and methods of career development and leadership training, including career coaching.
• Detailed knowledge in current training methods and techniques, instructional design models and training aids, such as audiovisuals, computer generated artwork, mock-ups and interactive multimedia computer-based training.
• Strong project management skills.
• Strong leadership skills.
• Advanced written and verbal communications skills, including presentation skill set.
• Advanced organization, analytical and problem-solving skills.
• Strong attention to detail.
• Strong interpersonal skills, as role includes extensive interaction with many internal and external groups/organizations.
• Advanced computer skills.
• Intermediate skill in MS Office, learning management systems, Adobe InDesign, Adobe Photoshop, Articulate Storyline and Survey Monkey.
• Ability to motivate a group and encourage team development, grow team morale and support team building.
• Ability to work both independently and collaboratively with other departments.
• Ability to work with sensitive information while maintaining strict confidentiality.
• Ability to establish and maintain cooperative and effective working relationships with others.
• Ability to handle multiple tasks simultaneously.

WORKING CONDITIONS

• General office environment.
• Travel throughout the CTA service area including various field locations and exposure to garage, terminal, shop and right-of-way hazards and outside weather conditions.
• Required to work various hours and shifts.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and related software including Microsoft Office suite, Adobe InDesign, Adobe Photoshop and Articulate Storyline.