Openshift Support Engineer

TEKsystems
$60.00 / hr
United States, North Carolina, Raleigh
Nov 23, 2024
Container Platform Support Engineer Duration 18 Month(s) Contract right to hire Top Skills Details 1. 3+ years working in and troubleshooting Kubernetes environments. (Kubernetes Certification is Highly desired) 2. High level of RH OS (RHEL and other flavors) experience and using tools such as curl, strace, wireshark, and kernel crash analysis. 3. Must be a self starter - they will train for this position but they want someone that wants to better themselves to bring more value to the customers they will be supporting. Nice to Have - OpenShift will be a major focus in this role - OpenShift experience is not needed but would be a huge plus. This role will be supporting federal customers - certain restrictions apply. Worksite Address Raleigh, North Carolina Workplace Type Remote Description Job Summary Our client is building out an Container Platform Technical support team to support their federal customers. They will be the first line of support for customers on technical issues with their container platform. Day to day will be both actively working in the que with customers as well as working back log tickets that need to be completed. They will provide ample training for this individual with total access to the company's online training portal. Once this individual get\'s up and running in the environment there will be a \"pager\" schedule shift rotation they will participate in with the rest of this team but daily working hours will be a standard work week. Our client is seeking a Technical Support Engineer with strong experience in Platform as a Service (PaaS) and Software as a Service (SaaS) support to join our Hybrid Cloud Infrastructure (HCI) team. Support Delivery (SD) is the company's customer facing support organization. We provide high quality technical support to customers (subscribers), as well as partner customers, around the globe across many product lines. In this role you will be challenged in providing high-level technical support to maximize up-time and reduce costs for enterprise customers. Support Delivery is dedicated to resolving issues quickly and efficiently. In this role, you will collaborate with our customers, internal teams, architects, and Site Reliability Engineering teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open-source community. You will also work with key strategic cloud partners to jointly solve customer Multi-Cloud issues. This position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader in open source software. Primary Job Responsibilities * Must be eligible to support federal customers. * Act as the direct contact and adviser for customer inquiries about their Managed Container Platform service through our Customer Portal as well as by phone, using remote access tools and different partner channels. * Deliver an exceptional customer experience by using professional communication, applying product knowledge and deep troubleshooting to resolve a variety of issues * Quickly be able to analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner * Perform technical troubleshooting using tools like curl, strace, wireshark, and kernel crash analysis, to investigate and resolve technical issues with components such as CRI-O, networking, system performance issues, Kubernetes, OpenShift Container Platform, and RESTful API calls. * Collaborate with other support engineers, internal teams and external parties during the problem resolution process * Record customer interactions including investigation, troubleshooting, and resolution of issues, to document diagnostic steps and issue resolution to create reusable solutions for future incidents * Manage incident and issue workloads, to ensure that all customer issues are handled and resolved in a timely manner. * Strong work ethic, able to work as part of a team and focus on customers and fixing their issues * Be available to perform weekend shift duties on a rotational schedule * Contribute to regional or global initiatives or projects if needed Enterprise Req Skills Technical support, OpenShift, Kubernetes, Linux, RHEL, Support, Troubleshooting, Customer service External Communities Job Description We are seeking a technical support engineer with 3+ years of Kubernetes and/or Openshift troubleshooting experience to join a team with a leading PaaS and SaaS opensource company. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.