Desktop Support Technician

TEKsystems
$24.90 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, West Bend
Nov 23, 2024
Job Title: Desktop Support Technician Job Description: We are seeking a skilled Desktop Support Technician to join our team on a long-term contract. This role involves handling escalations from the Tier 1 helpdesk team, assisting with onboarding and offboarding processes using Active Directory, and collaborating with various teams including the NOC and User Administration teams. Key Responsibilities: * Handle escalations from the Tier 1 helpdesk team. * Assist with onboarding and offboarding processes using Active Directory. * Collaborate with the NOC and User Administration teams. * Provide on-site white glove support for the majority of issues. * Resolve some tickets remotely. * Perform hardware support responsibilities. Required Skills: * Desktop support experience * Windows 10 troubleshooting * Active Directory * Technical support * Imaging and deployment * Office 365 * Hardware support * Printer troubleshooting * Ticketing system experience * Intune * Automation and scripting * O365 Top Skills: * White glove desktop support experience (2+ years) * Windows 10 troubleshooting experience * Onboarding and termination experience using Active Directory Location: On-site with potential travel to home office oEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program *Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.