Customer Experience National Accounts Manager, Hospital Service Group

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Sound like you? Then you might be a great fit for [insert manager role] with DaVita.

Here's what you can expect as a National Accounts Manager at DaVita:

The Hospital Services National team is looking for a teammate to own the relationship between our national accounts team, and the hospital partners. The teammate in this role will be in a unique position to identify trending needs that exist across our multiple national accounts, and create tools, resources, and processes to close those gaps. This teammate will work with field leaders and hospital leadership, so field experience with relationship management expertise is highly valued.

Role Purpose / Scope:

• Ownership: Support the Senior Director in managing national accounts with hospital partners, conducting regular customer calls, quarterly business reviews, and internal strategy sessions.
• Customer Experience: Share and build best practices with the field to enhance customer engagement. Collaborate on creation of tools to support account retention and customer experience.
• Analytics: Review data and analytics to support the clinical, operational, and financial performance of national accounts.
• Content Management: Create engaging presentations for customer meetings, fostering innovation and collaboration with reporting teams.
• Legal and Compliance Support: Assist with contract support and manage legal records, collaborating with compliance teams.
• Collaboration: Work closely with Hospital Services Strategy, Operations, and Business Development teams to refine value propositions and assist in project work.

Qualifications:

• Education: Bachelor's degree required; MBA or relevant graduate degree preferred (business, natural sciences, or healthcare-related fields). 4-8 years of experience in strategy, marketing, and project management (healthcare experience preferred).
• Project Management: Proven ability to structure and manage complex projects involving multiple stakeholders at all levels.
• Financial Analysis: Competence in understanding financial indicators to identify opportunities for improvement within national accounts.
• Communications: Excellent presentation skills, with strong oral and written communication capabilities; ability to convey compelling messages to senior leaders and external partners.
• Advanced Computer Skills: Proficient in MS Office, Salesforce, and related tools.
• Analytical Skills: Strong ability to analyze large data sets and derive actionable insights.
• Interpersonal Skills: Excellent leadership and resource management skills in a highly matrixed organization.

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

• #LI-CM2

Applications are accepted on an ongoing basis.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.