Director, Applications-ServiceNow

Position Highlights:

• Position: Director, IT Applications - ServiceNow

• Location: choice of Arlington Heights, Warrenville or Skokie

• Full Time

• Hours: Monday-Friday, 8:00am - 5:00pm

• Required Travel: some travel to other Endeavor Health facilities

• Hybrid Schedule

Job Summary:

As the System Director, Business Applications at Endeavor Health, you will be responsible for leading the development, testing, configuration, optimization, and implementation services of solutions specific to areas of responsibility. In this role, you will be responsible for the full life cycle management, from strategic planning, development, and maintenance to the launch of solutions and platforms. You will be responsible for identifying opportunities with the goal of reducing manual efforts, contributing to growth of the organization, promotion of patient and user experience and creating innovative solutions with operations. You will be developing and fostering strong working relationships with key stakeholders to align technology solutions to the goals of the system. Additionally, you will be responsible for promoting the consistent use of available tools, techniques, workflows, and platforms.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.

What you will do:

• Drives end-to-end activities for the assigned solutions portfolio and developing and leading teams for high performance outcomes.
• Provides direction for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.
• Establishes relationships with domain leaders to understand strategic business needs and user requirements; identifies business requirements to guide specifications for ease of business operations.
• Lead or participate in governance committees to collaborate with key stakeholders about priority and workload.
• Collaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.
• Mentors' direct reports through oversight of activities such as: Capital and Operating budgets, policy and procedure development and maintenance, talent management and acquisition, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned.
• Remains updated on latest technologies available in the market and promotes the implementation of relevant technologies. Participates in industry related organizations, such as HIMSS, CHIME, Epic UGM / XGM, VMWare World, as appropriate.
• Develops strong partnerships with other fellow leaders to identify synergies and opportunities for improvement. Collaborate and actively participate across functional components led by other leaders, ensuring overlaps and touch points are seamless, effective, efficient and achieve measurable outcomes.
• Develops and executes strategic roadmap for assigned areas of responsibility and identifies opportunities for technology and process improvement.
• Independently develops recommendations for and effectively resolves complex human resource, technical, or communication issues.

What you will need:

Education: Bachelor's degree in technology, Computer Science, or related field OR equivalent work experience. Preferred: Master's degree in related field.

Experience:

• Five (5) or more years ofexperience in managing processes, applications, or systems in a healthcare setting or relevant related industries.

• Three (3) or more years of leadership experience as defined as essential to the role.

• Seven (7) or more years ofexperience in managing processes, applications, or systems in an integrated healthcare delivery system or relevant related industries.

• Five (5) or more years of leadership experience.

• Experience using and/or with the portfolio of responsibility.

Unique Skills or Abilities:

• Excellent verbal and written communication and presentation skills.

• Strong technical skills.

• Strong understanding of information processing fundamentals and best practices.

• Ability to manage multiple complex projects with efficiency.

• Significant domain knowledge and interpersonal skills.

• Ability to identify, plan and execute strategic initiatives.

• Strong personal and ethical accountability

• Demonstrated analytical and critical thinking for problem solving / issue resolution.

• A lean towards curiosity, out of the box thinking and innovative.

• Focus on people and active engagement in recruitment and retention.