Treasury Management Support Specialist

MidFirst Bank
United States, Oklahoma, Oklahoma City
Jan 03, 2025
Description Primary responsibility is to provide direct telephone and email support to MidFirst business clients Provide Treasury Management support directly to business clients serving as contact for day-to-day operational support and on-going, complex servicing needs of treasury management relationships Products and services supported include online banking, mobile banking, ACH origination, remote deposit capture, credit cards, positive pay, investment sweeps, cash vault, and many others Deliver an outstanding client experience by responding quickly to client requests and ensuring follow up and escalation of client needs Closely track pending client issues or requests to ensure timely resolution Identify product improvements and solutions by communicating client needs to TMO and Commercial Product Management Job expectation is to provide a seamless service delivery by coordinating with key stakeholders whilst keeping the client experience in the forefront. REQUIREMENTS 3-5 years of related banking experience. Treasury Management experience strongly preferred Must enjoy customer interaction and have the ability to sympathize with customers while maintaining proper controls Ability to problem solve Ability to multi-task and prioritize Ability to work in a team environment Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations Serve as an expert representative of the Bank around Bank systems, services and products Attention to detail with excellent verbal and written communication skills Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications Qualifications Behaviors Team Player - Works well as a member of a group Innovative - Consistently introduces new ideas and demonstrates original thinking Functional Expert - Considered a thought leader on a subject Enthusiastic - Shows intense and eager enjoyment and interest Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Dedicated - Devoted to a task or purpose with loyalty or integrity Motivations Growth Opportunities - Inspired to perform well by the chance to take on more responsibility Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Experience Treasury Management experience strongly preferred (preferred) 3 - 5 years: 3-5 years of related banking experience (required) Skills Microsoft Excel (preferred) Microsoft Word (preferred) Organization (preferred) Decision Making (preferred) Communication - Written (preferred) Communication - Verbal (preferred) Banking (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)