Field Service Technician - Southwestern U.S. - Phoenix, AZ

IPG Photonics
401(k)
United States, Arizona, Phoenix
Jan 12, 2025
Back Field Service Technician - Southwestern U.S. #24-243 \| Posted 11/21/2024 Multiple Locations Apply Apply for this job now! Apply Job Description IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 6,500 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life. Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society. Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits including medical, dental, vision, and 401K. IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers. The position is remote and will be located in the SW US. IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions. Responsibilities Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems. Supported by the IPG factory technical support team and product engineers, you will troubleshoot and diagnose product issues directly with customers. Provide remote service and visual support as required to ensure optimal product performance Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas Support sales related activities and customer communication as needed Requirements Education and Experience Associate's degree, technical certificate/degree, or technical equivalent 3-5 years laser, photonics or other sophisticated capital equipment field service experience Skills Problem solving skills related to electronic/electrical, mechanical, and/or photonics products Technical reading, writing, and schematics comprehension experience Exceptional customer service skills Command of the verbal and written English language Computer literate education and experience w/ Microsoft products, Oracle, Salesforce A highly functional individual both independently and within a team environment Travel Up to 80% travel may be needed depending upon customer needs. Valid drivers license required Physical Requirements Ability to lift and carry up to 50 pounds Ability to work on a ladder safely #IND123 #ZR Location(s) Phoenix , Arizona 85002 , United States Los Angeles , California 90012 , United States Employment Type Non-Exempt