Technical Analyst - Associate (Technology Support Phone Agent)

Overview

Job Summary

Performs maintenance, troubleshooting, research and fact finding to respond to hardware, software, network (data and voice) and enterprise applications issues/requests in support of patient and non-patient care areas.

Essential Functions

• Performs preventative maintenance, troubleshooting, and repair of general patient and non-patient care equipment/applications.
• Assists and documents routine maintenance in compliance with current policies and procedures.
• Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed.
• Provides basic technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment.
• Assists in various projects involving department moves and equipment installations.
• Assists with management of inventory levels for break/fix and spare equipment/parts, ensuring proper tracking.
• Performs and documents department inventory.

Physical Requirements

Work is subject to high-level visibility through exposure to patient population and to administration. Must work in patient care areas independently under stressful conditions. Must be able to lift/carry up to 35 lbs. Continuous standing and walking is required. Exposure to electrical hazardous equipment and potential biohazards exist. This position requires routine on-call responsibilities, due to schedules and support needs within the System. Must have reliable, personal transportation for daily trips to and from facilities, and also be able to carry equipment in personal automobile between facilities. This position must meet Defensive Driving Class and Motor Vehicle Report screening for certification to drive the company vehicles.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

Base Pay: $22.74 - $34.11 hourly

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Education, Experience and Certifications

High School Diploma or GED required; Bachelor's Degree in Computer Science, Business Administration, or related field preferred.