Renewals Success Manager

• As a Renewals Success Manager, you will be a pivotal part of our customer success team, responsible for cultivating strong relationships with existing clients to drive renewals, enhance customer experience, and foster account growth. You will collaborate cross-functionally to ensure clients derive maximum value from our services while identifying opportunities for expansion within their accounts.

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

The essential functions of this position include:

• Manage the end-to-end renewal process for assigned accounts, ensuring timely renewals and high retention rates.
• Develop and maintain strong relationships with key stakeholders within client organizations to understand their needs, challenges, and goals.
• Proactively engage with customers to drive on time renewals within the assigned territory.
• Collaborate with Sales, Customer Support, and Product teams to address customer concerns, escalations, and opportunities for upselling or cross-selling.
• Analyze customer data and usage patterns to identify expansion opportunities and articulate value propositions tailored to individual client needs.
• Serve as the voice of the customer internally, providing insights and feedback to drive product enhancements and service improvements.
• Develop and execute strategic account plans to ensure long-term customer success and account growth.
• CRM Management
• Meeting attendance and/or facilitation

As a manager, you are also expected to:

• Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
• Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
• Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
• Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.

• Bachelor's Degree or equivalent experience
• 3-5 years of inside sales / renewals / account management experience
• Proven track record of meeting or exceeding renewal and upsell targets.
• Exceptional communication, negotiation, and interpersonal skills
• Strong analytical abilities with the capability to derive insights from customer data.
• Experience working with CRM software (e.g., D365), customer success platforms, or similar tools.
• Deep understanding of renewal offerings, tools, processes and ePlus sales programs.
• Able to communicate effectively with high-level decision makers and field sales members.
• Self-motivated, results-oriented team player with strong interpersonal skills for building long-lasting relationships.
• Able to work independently; strong computer skills; able to learn quickly.
• Possess the ability to quickly learn technology tools and maintenance support solutions by vendor and communicate the benefits to clients over the telephone and email.
• Able to develop a territory/business plan.

The base salary range for this position at commencement of employment is expected to be between $70,000 and $90,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property, and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.