Collector - Portsmouth, NH

The Collector aka Payment Resolution Specialist collects payments and manage potential losses to the Credit Union.

Location: Hybrid or Remote in Portsmouth, NH

Voted Forbes list of America's Best In-State Credit Unions 7 years in a row!

At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others: Our members, our employees, and our communities.

Essential Functions:

Contacts members and co-members with delinquent loans at the early stages of delinquency, to arrange a suitable repayment schedule. Performs a timely follow up on all types of loans assigned.

Works with members to resolve problems by researching and investigating possible solutions. Codes member's accounts to alert other departments within the Credit Union of delinquent loans and other collection issues.

Promotes credit union services. Performs skip tracing as required.

Records actions, conversations and recommendation in the collection history notes to ensure accurate and adequate information is maintained at all times.

Consults with members requesting extensions and refinancing; prepares necessary documentation and refers to management with recommendation.

Works with other departments within the Credit Union to resolve delinquencies and prevent future problems.

Coordinates closing of approved collection-initiated refinances. Ensures necessary paperwork is complete. Closes loans if necessary.

Experience: 2-3 years of experience in a similar role or related business field utilizing these skills. Previous experience in collections or loan processing is desirable. Prior sales experience a plus.

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Benefits We Offer:

Employee loan discount

Student loan/tuition assistance program

Comprehensive medical/dental/vision +

PTO and paid federal holidays

Weekly paychecks

401k plan with employer match/profit sharing

Participation in the Annual Incentive Plan

Additional Perks:

Continued training and advancement opportunities

Balanced/Predictable schedule; all locations close at 5pm and on Sundays

Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)

Local Volunteer Opportunities with employer contributed Volunteer Day.

Company Outings and annual Summit

Hybrid work environments

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Equal Opportunity Employer