Sr. Sales Executive - Contact Center Business Development

We are:

Accenture Song accelerates growth and value for our clients across industries through sustained customer relevance with emerging channels, technologies and models tied to the ever-changing needs and preferences of business-to-business and business-to-consumer customers. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at speed through the potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

Our Client Engagement model enables our go-to-market teams to serve our clients and shape, sell and deliver deals with greater relevance to the team, our clients, and to Accenture. They are skilled in understanding client needs, building relationships and finding meaningful, impactful opportunities. Our Song Sales teams focus on increasing volume and conversion rate of big deals profitably and identify accounts/areas for scale.

You are:

If you are an expert at developing business, we want to meet you. If you relish delivering business, we want to meet you! If you love innovating and building industry leading digital solutions, we want to meet you!! There is never a typical day at Accenture Song, thats why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

The work:

Your role will require you to directly work with the client to bring ideas and innovation for Customer Operations and Customer Transformation. You will also be accountable for helping to drive new ideas with the client and working with the practice specific teams to ensure client value and ability to execute front and center.

Heres a snapshot of your responsibilities:

• Originate, qualify, and close new opportunities for Accenture with our clients across our Customer Operations and Customer Transformation
• Work with Accenture Song Industry leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible for key initiatives and play the role of a trusted advisor
• Develop global Customer Operations and Customer Transformation strategies for Accenture Song clients including leading the team performing rigorous analysis to identify potential value creating opportunities, creating the business case and developing the requirements to implement the strategy
• Be a thought-leader in Customer challenges, trends, solutions, economics and related qualitative & quantitative aspects, and help Industry Leads in creation of a digital value architecture
• Develop requirements to ensure Customer Operations and Customer Transformation vision and recommendations translate to (and leverage) Accenture Song assets, products and services
• Defining high level Customer Operations and Transformation architectures and applying digital commerce best practices to support strategy recommendations
• Lead client assessment portion of strategy engagements, develop cohesive conclusions and present key findings at the executive level
• Provide strategy development and solution development to support new business activities and existing client relationships

Travel: As required (25% - 100%)

Location: Primary residency within 90 minutes of an approved Accenture office

Heres what youll need:

• Minimum of 10 years of professional services in Customer Operations and Customer Transformation to include developing large-scale strategy for global solutions for Fortune 500 clients, including requirements definition and implementation
• Minimum of 10 years of client facing experience with demonstrated experience as a pro-active leader
• Minimum 5 years experience with Delivery and/or Sales capture of Customer Operations and Transformation solutions such as Contact Center, Call center etc.

Bonus points if:

• Comfortable carrying a $20M quota
• Have been first chair on selling Contact Center deals in excess of $10M
• Previous experience with closing $20M+ deals involving the areas of significant process change, technology implementations, process outsourcing technology outsourcing in customer success/customer service
• Core management consulting skills including:
• Executive & Digital Leadership Workshop facilitation
• Client interviews / focus groups
• Run end-to-end digital sales cycles (origination -> solution -> close)
• Experience working with & jointly going to market with strategic vendors (software/channel/technology)
• Understanding on Contact center technologies such as Amazon Connect, Genesys, NICE etc.

Whats in it for you?

• You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. Youll have the chance to thrive in an environment where your ideas are valued and your voice matters.
• At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain driven design.
• Accenture will continually invest in your learning and growth. You'll learn from and work with Accentures certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications.
• You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the worlds largest companies.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $136,800 to $237,600

Colorado $136,800 to $237,600

District of Columbia $136,800 to $237,600

Illinois $136,800 to $237,600

Minnesota $136,800 to $237,600

Maryland $136,800 to $237,600

New York $136,800 to $237,600

Washington $136,800 to $237,600

*In addition to base pay, this Sales role is eligible for additional incentive compensation under the Sales Achievement Bonus Plan which is based on achievement toward individual sales targets, subject to Plan terms.

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