Customer Experience Data Processing Representative

About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune's Top Workplaces for the fifth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

About the Department

The Customer Experience team is dedicated to enhancing patient satisfaction through data-driven insights, strategic planning, and exceptional service recovery efforts. This team collaborates across departments to ensure a consistent and positive experience for all Lakewood Health System patients.

Mission for Position

The Customer Experience Representative - Data Processing plays a key role in collecting, analyzing, and utilizing patient satisfaction data to drive improvements in patient care and experience across Lakewood Health System.

Duties & Responsibilities

• Develop and distribute internally generated patient satisfaction surveys.
• Compile and analyze external survey results to create actionable insights.
• Provide trend analyses to inform strategic decisions and improvement plans.
• Collaborate with the Customer Experience Manager on action plans for organizational teams.
• Work closely with department teams to improve surveying processes and outcomes.
• Serve as a representative for grievance and service recovery efforts as needed.
• Actively participate in committees, such as the Experience Council, to enhance customer satisfaction initiatives.
• Process and compile survey results.
• Prepare and maintain monthly and quarterly reports.
• Manage clerical tasks, including document preparation and other duties assigned by the Customer Experience Manager.
• Ensure effective communication of survey results to relevant stakeholders.

Position Type

• This is a full-time position averaging 64-72 hours every two weeks.

Qualifications

• Associate's degree or equivalent customer service experience required.
• Previous healthcare experience is preferred.
• Strong organizational skills and ability to work independently.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to problem-solve.

Ideal Candidate

• Demonstrates attention to detail in data analysis and reporting.
• Thrives in a collaborative, team-oriented environment with a proactive approach to resolving issues.
• Shows initiative and adaptability in learning new systems and technologies.
• Maintains professionalism and excellent communication with stakeholders.

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset!

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications, and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we're proud to provide!

Next Steps

Interested, but will the schedule work for you? Have questions on organizational culture, team fit or day-to-day experience?

>>>Contact Jackie Lahr to discuss the possibilities further:

Jackie Lahr, Customer Experience Manager

P: 218-894-8778

E: jackielahr@lakewoodhealthsystem.com

Apply Online | Careers - Lakewood Health System

Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.