OEM Account Representative

A highly competent and skilled professional capable of working unsupervised while providing superior customer service to assigned accounts. Strong relationship-building skills are essential at this level, with the ability to discern when to involve Outside Sales Staff, Inside Sales Management, and other internal resources for major or new opportunities.

Excellent oral and written communication skills. Able to manage multiple projects and priorities simultaneously. Technical aptitude with basic mathematics and science understanding. Detail oriented. Responsive to deadlines and performs under pressure. Demonstrates sound business sense and judgment. Works well independently and as part of a team

Performs general order logistics tasks to ensure order fulfillment based on customer needs to ensure overall satisfaction including, quoting, quotation follow-up, order processing, product delivery monitoring, and other correspondence. Has knowledge of commonly used concepts used in business-to-business sales. Relies on critical thinking, and established guidelines to perform job functions.

Provides exceptional service to all levels of customer accounts, including large accounts and strategic partners.
• Develops and maintains strong business relationships with customer accounts.
• Recognizes customer account opportunities and involves Solutions Engineers for technical issues and Business Development or Field Sales Managers for significant new opportunities.
• Interfaces with Supply Chain, QA, and the Distribution Center to fulfill customer needs.
• Generates and provides formal quotations to customers.
• Creates volume-based pricing discounts on products by pricing to market and adhering to margin guidelines.
• Follows up on quotations in a timely manner to close quotes and maximize sales success.
• Engages in customer negotiations, including price, delivery, and payment terms.
• Processes and manages Standard and Custom Orders in SAP. Proactively manages deliveries to ensure superior service.
• Demonstrates excellent communication and problem-solving skills to resolve issues, ensuring customer satisfaction and service.
• Monitors account order backlog to proactivley inform customers on order delivery status.
• Works with Outside Sales Reps to develop Account Strategy Plans with defined Goals, Objectives, and Activities.
• Properly escalates customer and order logistics issues internally.
• Complies with federal, state, and company policies, procedures, and regulations.

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills & Abilities:

• Strong oral and written communication skills.
• Advanced phone, customer service, interpersonal and sales skills.
• Experience with Microsoft Office Suite.
• SAP or other Customer Management Software knowledge preferred.

Education/Experience:

Associate degree, Advanced degree, or Equivalent Work Experience

Minimum of 2-3 years' experience in technical or business-to-business sales environment preferred

Physical Requirements:

Ability to lift up to 15 pounds and operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.