Customer Service Representative 1

Customer Service Representative 1

Company: Mac Fasteners Inc

Primary Location: 1110 E. Enterprise Street, Ottawa, KS 66067 USA

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities
JOB SUMMARY:

Coordinates with
internal departments in handling customer related order follow-up and
expedites. Acts as liaison between
customer, sales, manufacturing, and quality departments. Prepares quotes and
returns to customer. Processes new customer orders and enters into ERP system.

Essential Duties, Responsibilities
and Competencies:

Achieves and maintains positive relationships with
customers and assures customer satisfaction by resolution of customer related
issues.

Receives and processes requests for expediting of
orders.

Coordinates past due data between manufacturing and
customers.

Reviews upcoming customer scheduled orders
proactively.

Serves as liaison between customer and all internal
departments to meet customer and company needs.

Prepares written communication and maintains filing
system.

Prepares customer order status reports.

Prepares customer quotes.

Processes new customer orders.

Qualifications

Language Skills:

Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine
reports and correspondence. Ability to
speak effectively one on one and in small groups with customers and employees.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all
units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
and to draw and interpret bar graphs.

Reasoning Abilities:

Ability to apply common sense understanding to carry
out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving
several concrete variables in standardized situations.

Other Qualifications:

Ability to work extended hours as needed to ensure
customer and company requirements are met on a timely basis. This could include work schedule requirements
in excess of eight (8) hours and occasional Saturdays.

Computer Skills:

To perform this job successfully, an individual
should have knowledge of Manufacturing software; Spreadsheet software and Word
Processing software. Excellent Microsoft Excel skills are needed for this
position.

Education and/or Experience:

High school diploma or general education degree
(GED). Two years of college
preferred. Two (2) years customer
service experience, preferably in an aerospace manufacturing environment; or
equivalent combination of education and experience.

Physical Demands:

While performing the duties of this job, the employee
is regularly required to talk or hear. The employee is frequently required to
sit. The employee is occasionally required to stand and walk. Specific vision
abilities required by this job include color vision.

Work Environment:

The noise level in the work environment is usually
quiet. The noise level can be loud to
very loud for short periods when tracking or expediting orders requires plant
or manufacturing exposure.

Training Requirement:

Training
requirement shall be in accordance with Mac Fasteners Training Matrix.