Iron Pro Maintenance Solutions Supervisor- Machine

Job Summary: The Maintenance Solutions Supervisor is responsible for supervising, scheduling, and prioritizing preventative maintenance within the Maintenance Solutions Department. This position is also responsible for ensuring all company safety practices and procedures are being adhered to while planning and performing their assigned work.

Essential Functions:

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Effectively communicates daily with their teams, internal customers, and external customers to ensure the highest level of service and satisfaction
• Maintains compliance with DOT regulations for assigned team and fleet of field service trucks while ensuring proper maintenance/repairs are completed in a timely manner
• Promotes the training, development, and retention of qualified employees
• Communicates job expectations to include frequent performance discussions with employees and ensure completion of timely performance evaluations
• Assess technician development level and provide appropriate coaching and mentoring in conjunction with technical training opportunities
• Conducts site visits as needed to facilitate Legendary Customer Service
• Builds and assists sales team with quoting new work to ensure accurate pricing for services
• Opens, maintains, and closes work orders and communicates the status, cost, and any issues to customers to increase customer satisfaction, maintain internal efficiencies, and ensure profitability
• Manages all assigned assets used to complete daily tasks and ensure proper usage and maximized investment
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Strong technical aptitude and understanding of the industry
• General repair and maintenance guidelines
• Excellent oral and written communication skills
• Exceptional organizational, time management, and multi-tasking skills
• Ability to utilize computers including intermediate knowledge of Microsoft Office to include Excel, Word, PowerPoint, and other programs used by the department
• Basic knowledge of DOT regulations and vehicle fleet management
• Effectively schedule technicians to meet customer demand
• Strong human relations and communication skills, both written and verbal to diffuse high pressure and conflict situations
• General P&L understanding
• Willingness and passion for leadership and development of self and others
• Uses logic, reasoning, creative and dynamic application of solutions, conclusions, or approaches to problems

Education and Experience:

• High school diploma or equivalent required, bachelor' Degree in related field preferred
• Five years of job-related experience preferred

Supervisory Responsibilities:

This position directs and manages Technicians and Coordinators within Machine Solutions. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Up to 20% of travel time is to be expected to include possible overnight stays.

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• This role frequently communicates with others and must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, and photocopiers

Work Environment:

• This job is generally performed in a professional office; in environmentally controlled conditions, operating computer, manual dexterity, talking, hearing, and repetitive motion
• Frequently works at a fast pace with unscheduled interruptions

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. As needed, all incumbents may be required to perform duties outside of their normal responsibilities.