Chief Crew Clerk

Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.

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Transportation is responsible for providing safe, efficient and dependable transportation to commuters on all Metra-operated lines: Milwaukee North and West, Rock Island, Metra Electric, SouthWest Service, North Central Service and Heritage Corridor and those lines operating under purchase of service agreements: BNSF and Union Pacific. In addition to all employees directly involved in providing train service, the Transportation Department also oversees the Dispatching Office and Crew Management Center.

Reporting directly to the Manager, Crew Dispatching, this position is responsible for assisting in the overall supervision of the Crew Management Center.

As a partially excepted position, candidates interview for this position and apply through Metra's job application website. Primary duties will include filling all short vacancies in the district (CCF), train and assist regular callers to fill train, engine, and clerical assignments in accordance with the separate labor agreements. Keep all qualification and overtime seniority lists updated. Handles various duties relating to different crafts, such as researching time claims, handling T&E interdistrict seniority moves, vacation changes, etc. Works with The Human Resources, Medical Department, and District offices to document and monitor medical-leaves, FMLA, and other related statuses and exceptions to attendance. Coordinates all required training classes for all crafts. Performs all other related duties as assigned to meet the ongoing needs of the organization.

Note: In the application of Rule 12, the Chief Crew Clerk will be the first source of supply for Crew Clerk short vacancies on straight time basis prior to the provisions of Rule 13 and 14.

This is a Union position. Starting pay rates may vary based on entry rates in the Collective Bargaining Agreement (CBA).

Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.

Applicants must meet each of the underlined minimum acceptable requirements to be considered for the position. The remaining requirements will be determined in the interview process. It is desired, but not required, that applicants meet the preferred qualifications as well. It is the applicant's responsibility to be certain that all information to be used in establishing qualifications file or included with the application and in either case, properly documented. Information included in an employee personnel file will be reviewed to determine minimum qualification sufficiency. Also, information on file may be considered a factor In the final selection process. Employees applying for certain job opportunities within the Metra system will be subject to a verification of a valid driver's license and criminal background investigation and a supplementary physical examination if applicable.

1. Must have a minimum one (1) year Crew Caller experience.
2. Must be available to work flexible hours with unassigned rest days.
3. Must be familiar with UTU, BLE, TCIU, and ATDA labor agreements.
4. Must have strong and effective oral and written communication skills, and analytical and organizational skills.
5. Must be able and comfortable with MS Office products, including MS Outlook, MS Word, and MS Excel as well as DIVA Crew Calling system.
6. Must be reliable and experienced in handling a variety of duties interchangeably.
7. Must have strong interpersonal skills in dealing with all levels of management, employees, external groups and/or organizations.
8. Must be able to work with sensitive information while maintaining strict confidentiality.

Preferences:

1. Prior Supervisory and/or Leadership skills preferred.

Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position.

Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees' use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for pre-employment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.

Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.

Metra is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to RAC@Metrarr.com.