Parking Enforcement Coordinator

IBEX IT Business Experts (IBEX)is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both Government and Corporate Clients. IBEX was named to the INC 5000 list of fastest-growing companies four years in a row and most recently won the 2024 US Health & Human Services Woman Owned Small Business of the Year Award. IBEX has grown substantially year over year since its founding in 2012.

At IBEX, our core values are exemplified through our people, products/services, processes, and daily activities! If you have the skills and experience and align with these core values, this position is for you!

• Passion for Success
• Intentionally committed to diversity of thought
• Inclusive of all people and perspectives
• Do the right thing, even when no one is watching
• Improving businesses & communities through collaborative solutions

Human Resources Environmental, Social, and Governance Statement

At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees.

Ibex Experts LLC seeking a Parking Attendant to assist in supporting the needs of our client, the Centers for Disease Control. The responsibilities of the Parking Attendant are to distribute parking validations as directed by the CDC Traffic Manager. The ideal candidate is a strong self-starter with previous experience in a customer service setting and strong attention to detail.

Schedule: Mon- Fri

Hours: 40

Location: On-Site

Responsibilities

• Respond to Calls and Emails
• Data entry, records management, accurately enter and transfer data to the electronic database capturing:
  
  
  
  • Vehicle Permit Information
  • Parking Violations and suspensions
  • Permit registration and issuance, and tracking
  • Input data and ensure the accuracy of information in automated data bases and documents daily to provide accurate information and reports weekly.
  • Perform parking assessments and reviews. Verify quarterly reports are developed and distributed as required.
  • Ensure requested reports provide accurate information to support management needs.
  • Process and verifies applicant information for various parking programs daily.
  • Monitor/manage group mailbox(es) and phone line. Respond to personnel inquiries related to parking permits and vehicle violation records daily.
  • Compose and type routine correspondence, both draft and final form per instructions of the Team Lead or Parking Services Supervisor.
  • Maintain a record system; label, file, destroy and archive IAW CDC Records Control Schedule and National Archives requirements
  • Attend scheduled meetings, participate in scheduled conference calls, respond to phone calls, and perform administrative duties.
  • Update and maintain accurate drawings and inventories of parking facilities (garages and lots)
  
  
  
  
• Provide Data for:
  
  
  
  • Weekly report of mailbox(es) and phone inquiries and status of action (complete, pending, in progress).
  • Daily and weekly report of parking violations issued.
  • Monthly summary report of parking violations tracked by campus, by violation category and notifications as required to personnel, supervisors, management officials per SOP.
  • Monthly report of permits processed and registration category by type and campus.
  • Quarterly Summary report of parking assessments conducted per campus facility deck(s) and lot(s)- as scheduled by month and annual end of year.
  • Provide a quarterly and annual review of tasks completed.
  • Provide an annual review of activities and assessment of performance.
  
  
  
  

WORK ENVIRONMENT:This job requires work to be completed in a office setting using standard office. All personnel shall be attired in business casual clothing for daily work. Attire worn should always ensure employees safety from working conditions (long pants, appropriate shirts and close toe shoes)

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must portray a professional business attire including closed toe shoes. The employee must always keep the safety of government property secured and undamaged. The employee must occasionally lift or move office products and supplies, up to 50 pounds.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEXcomplies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.IBEXexpressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge.

Minimum Qualifications:

• Must be Authorized to work in the US without sponsorship & Be Able to Pass a Background Check
• At least 18 years of age
• High School Diploma or Equivalent
• Ability to verbally communicate with guests
• Previous experience in Quality Customer Service
• Tech savvy data entry using various monitoring systems for items such as parking violations and reports
• Previous experience as a security, parking attendant, valet or related position